Use powerful filters to create fine-grained lists of Accounts and Contacts.
Manage your day-to-day Customer tasks using the view that makes you the most productive.
Build bespoke Account and Contact Health Scores to fit your unique business.
Create scalable, repeatable processes with automated Playbooks.
Assemble a unified-view of each Account with data from over 100 SaaS integrations.
Add key Metrics and Segments to Dashboards to give instant access to important information.
Akita will be meet or exceed the requirements specified in the EU's General Data Protection Regulation ("GDPR") by the May 25th deadline. This document outlines some of the steps we have taken to make certain that we comply with the new laws.
We use services provided by 3rd-party vendors to help provide the Akita service and effectively run the Akita business. By the May 25th deadline, we will have entered into GDPR-compliant Data Processing Agreements with each of our vendors. You can find a list of these vendors here
In the event of a data breach, we will notify our customers in a timely manner as required by GDPR and outlined in our Data Processing Agreement.
We have incorporated a GDPR-compliant Data Processing Agreement into our overall Terms and Conditions. To continue using Akita, you must accept both the DPA and Terms and Conditions. Unfortunately we cannot sign Customer-provided DPAs as doing so would require prohibitively expensive outside legal assistance for each contract.
Akita has appointed David Smith as its Data Protection Officer. He is registered with the Irish Data Protection Commission and is responsible for overseeing customer data security, privacy and GDPR compliance at Akita.
For each new feature we implement we will determine if the new feature poses a risk to user privacy and the security of personal data. If the level of risk requires it, we will conduct a Data Protection Impact Assessment that describes the flow of sensitive data throught the application, identifies areas of risk, and outlines solutions to mitigate that risk. This DPIA will be signed off by Akita management and implemented as part of the project plan.
Akita processes and stores all personal data in GDPR compliant manner using only GDPR-compliant Sub Processors. We store your data for 2 years unless your account is cancelled. In the event your account is cancelled we will delete your data in accordance with our Terms and Conditions.
GDPR requires you provide your users with the ability to access, update, retrieve and remove personal data. Upon request Akita will work with your team to delete or export any data you require. If you have integrated with a 3rd-party application, Akita may re-import that data. You may need to delete or update data in the connected application prior to deleting it from Akita.
Akita has had regular, internal discussions concerning data privacy and GDPR compliance. Our product, sales, and marketing teams have researched and will continue to study ways to make sure Customer data is only used in compliance with GDPR.
Last Updated: 13th May 2018
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.
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