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Issue 239

Customer Success Roundup for the 25th September 2020

Barry Devon
Sep. 25th, 2020

SuccessHACKER's Todd Eby discusses "How to Manage & Maintain Your Customer Relationships".

Irit Eizips of CSM Practice speaks to Taylor Johnston, CS Director at Salesloft, about "How to Optimize Your Renewal Process" [Video].

Avaya's Michael Sisselman believes the rise in AI will mean "Customer Success Managers Shift from Advocacy to Forensics".

Warner de Jong, Data Analyst at B2C Europe, provides "A Business Practical Guide on Churn Analysis for Analysts".

Travis Todd, CEO of SaaSync, explores "Two Underappreciated MRR Growth Levers".

CX Expert Colin Shaw asks (and answers) — "What Is Customer Science? Is This the Next Wave of Change?".

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