Namshi's Anastasia Reusova goes deep in Part 1 of "Estimating Customer Lifetime Value via Cohort Retention".
Manager of Customer Success at Roku, Brooke Goodbary asks (and answers) "What's the Appropriate CSM to Manager Ratio?".
Jason Reichl, CEO at Go Nimbly, describes a business function closely aligned with Customer Success in "Not Just Another Word: The What, Why, and How of Revenue Operations".
Over on the CXL blog, Katie Kelly details "How to Nail Your First 90 Days as a CX Director".
SaaS Academy Founder, Dan Martell provides his thoughts on "What Is a Customer Success Manager & What Do They Do for a SaaS Business?".
Yup's Jennifer Chiang explains "Why Segmentation Is Crucial".