Akita's Customer Success Newsletter | Akita

Issue 252

Customer Success Roundup for the 15th January 2021

Barry Devon

Jan. 15th, 2021

Over on the Help Scout blog, Emily Byford details "7 Proven SaaS Customer Success Best Practices".

SaaStr shares an illuminating session with Zuora's Carl Gold looking at "Fighting Churn with Data" [Video].

VP of Customer Success at E2open, Rebecca Nerad reveals her "Customer Success Reading List".

Product Manager at LinkedIn, Alex Reeve presents "A Primer on Product Metrics".

Writing for PostFunnel, Matt Duczeminski outlines "6 Important Lessons We Learned About Customer Retention in 2020".

In another great article from Help Scout, Kiera Abbamonte lists "8 Key SaaS Customer Success Metrics & How to Measure Them".

Browse Past Issues

Issue 252 15 Jan 21

Issue 251 8 Jan 21

Issue 250 18 Dec 20

Issue 249 4 Dec 20

Issue 248 27 Nov 20

Issue 247 20 Nov 20

Issue 246 13 Nov 20

Issue 245 6 Nov 20

Issue 244 30 Oct 20

Issue 243 23 Oct 20

Issue 242 16 Oct 20

Issue 241 9 Oct 20

Issue 240 2 Oct 20

Issue 239 25 Sep 20

Issue 238 18 Sep 20

Issue 237 11 Sep 20

Issue 236 4 Sep 20

Issue 235 28 Aug 20

Issue 234 21 Aug 20

Issue 233 14 Aug 20

Issue 232 7 Aug 20

Issue 231 31 Jul 20

Issue 230 24 Jul 20

Issue 229 17 Jul 20

Issue 228 10 Jul 20

Issue 227 3 Jul 20

Issue 226 26 Jun 20

Issue 225 19 Jun 20

Issue 224 12 Jun 20

Issue 223 5 Jun 20

Issue 222 29 May 20

Issue 221 22 May 20

Issue 220 15 May 20

Issue 219 8 May 20

Issue 218 1 May 20

Issue 217 24 Apr 20

Issue 216 17 Apr 20

Issue 215 10 Apr 20

Issue 214 3 Apr 20

Issue 213 27 Mar 20

Issue 212 20 Mar 20

Issue 211 13 Mar 20

Issue 210 6 Mar 20

Issue 209 28 Feb 20

Issue 208 21 Feb 20

Issue 207 14 Feb 20

Issue 206 7 Feb 20

Issue 205 31 Jan 20

Issue 204 24 Jan 20

Issue 203 17 Jan 20

Issue 202 10 Jan 20

Issue 201 3 Jan 20

Issue 200 20 Dec 19

Issue 199 6 Dec 19

Issue 198 29 Nov 19

Issue 197 22 Nov 19

Issue 196 15 Nov 19

Issue 195 8 Nov 19

Issue 194 1 Nov 19

Issue 193 25 Oct 19

Issue 192 18 Oct 19

Issue 191 11 Oct 19

Issue 190 4 Oct 19

Issue 189 27 Sep 19

Issue 188 20 Sep 19

Issue 187 13 Sep 19

Issue 186 6 Sep 19

Issue 185 30 Aug 19

Issue 184 23 Aug 19

Issue 183 16 Aug 19

Issue 182 9 Aug 19

Issue 181 2 Aug 19

Issue 180 26 Jul 19

Issue 179 19 Jul 19

Issue 178 12 Jul 19

Issue 177 5 Jul 19

Issue 176 28 Jun 19

Issue 175 14 Jun 19

Issue 174 7 Jun 19

Issue 173 31 May 19

Issue 172 24 May 19

Issue 171 17 May 19

Issue 170 10 May 19

Issue 169 3 May 19

Issue 168 26 Apr 19

Issue 167 19 Apr 19

Issue 166 12 Apr 19

Issue 165 5 Apr 19

Issue 164 29 Mar 19

Issue 163 22 Mar 19

Issue 162 15 Mar 19

Issue 161 8 Mar 19

Issue 160 1 Mar 19

Issue 159 22 Feb 19

Issue 158 15 Feb 19

Issue 157 8 Feb 19

Issue 156 1 Feb 19

Issue 155 25 Jan 19

Issue 154 18 Jan 19

Issue 153 11 Jan 19

Issue 152 4 Jan 19

Issue 151 28 Dec 18

Issue 150 21 Dec 18

Issue 149 14 Dec 18

Issue 148 7 Dec 18

Issue 147 30 Nov 18

Issue 146 23 Nov 18

Issue 145 16 Nov 18

Issue 144 9 Nov 18

Issue 143 2 Nov 18

Issue 142 26 Oct 18

Issue 141 19 Oct 18

Issue 140 12 Oct 18

Issue 139 5 Oct 18

Issue 138 28 Sep 18

Issue 137 21 Sep 18

Issue 136 14 Sep 18

Issue 135 7 Sep 18

Issue 134 31 Aug 18

Issue 133 24 Aug 18

Issue 132 17 Aug 18

Issue 131 10 Aug 18

Issue 130 3 Aug 18

Issue 129 27 Jul 18

Issue 128 20 Jul 18

Issue 127 13 Jul 18

Issue 126 6 Jul 18

Issue 125 29 Jun 18

Issue 124 22 Jun 18

Issue 123 15 Jun 18

Issue 122 8 Jun 18

Issue 121 1 Jun 18

Issue 120 25 May 18

Issue 119 18 May 18

Issue 118 11 May 18

Issue 117 4 May 18

Issue 116 27 Apr 18

Issue 115 20 Apr 18

Issue 114 13 Apr 18

Issue 113 6 Apr 18

Issue 112 30 Mar 18

Issue 111 23 Mar 18

Issue 110 16 Mar 18

Issue 109 9 Mar 18

Issue 108 2 Mar 18

Issue 107 23 Feb 18

Issue 106 16 Feb 18

Issue 105 9 Feb 18

Issue 104 2 Feb 18

Issue 103 26 Jan 18

Issue 102 19 Jan 18

Issue 101 12 Jan 18

Issue 100 5 Jan 18

Issue 99 29 Dec 17

Issue 98 22 Dec 17

Issue 97 15 Dec 17

Issue 96 8 Dec 17

Issue 95 1 Dec 17

Issue 94 24 Nov 17

Issue 93 17 Nov 17

Issue 92 10 Nov 17

Issue 91 3 Nov 17

Issue 90 27 Oct 17

Issue 89 20 Oct 17

Issue 88 13 Oct 17

Issue 87 6 Oct 17

Issue 86 29 Sep 17

Issue 85 22 Sep 17

Issue 84 15 Sep 17

Issue 83 8 Sep 17

Issue 82 1 Sep 17

Issue 81 25 Aug 17

Issue 80 18 Aug 17

Issue 79 11 Aug 17

Issue 78 4 Aug 17

Issue 77 28 Jul 17

Issue 76 21 Jul 17

Issue 75 14 Jul 17

Issue 74 7 Jul 17

Issue 73 30 Jun 17

Issue 72 23 Jun 17

Issue 71 16 Jun 17

Issue 70 9 Jun 17

Issue 69 2 Jun 17

Issue 68 26 May 17

Issue 67 19 May 17

Issue 66 12 May 17

Issue 65 5 May 17

Issue 64 28 Apr 17

Issue 63 21 Apr 17

Issue 62 14 Apr 17

Issue 61 7 Apr 17

Issue 60 31 Mar 17

Issue 59 24 Mar 17

Issue 58 17 Mar 17

Issue 57 10 Mar 17

Issue 56 3 Mar 17

Issue 55 24 Feb 17

Issue 54 17 Feb 17

Issue 53 10 Feb 17

Issue 52 3 Feb 17

Issue 51 27 Jan 17

Issue 50 20 Jan 17

Issue 49 13 Jan 17

Issue 48 6 Jan 17

Issue 47 16 Dec 16

Issue 46 9 Dec 16

Issue 45 2 Dec 16

Issue 44 25 Nov 16

Issue 43 18 Nov 16

Issue 42 11 Nov 16

Issue 41 4 Nov 16

Issue 40 28 Oct 16

Issue 39 21 Oct 16

Issue 38 17 Oct 16

Issue 37 7 Oct 16

Issue 36 30 Sep 16

Issue 35 24 Sep 16

Issue 34 16 Sep 16

Issue 33 9 Sep 16

Issue 32 2 Sep 16

Issue 31 30 Aug 16

Issue 30 19 Aug 16

Issue 29 12 Aug 16

Issue 28 5 Aug 16

Issue 27 29 Jul 16

Issue 26 22 Jul 16

Issue 25 15 Jul 16

Issue 24 8 Jul 16

Issue 23 24 Jun 16

Issue 22 3 Jun 16

Issue 21 27 May 16

Issue 20 20 May 16

Issue 19 10 May 16

Issue 18 29 Apr 16

Issue 17 8 Apr 16

Issue 16 1 Apr 16

Issue 15 18 Mar 16

Issue 14 11 Mar 16

Issue 13 4 Mar 16

Issue 12 26 Feb 16

Issue 11 19 Feb 16

Issue 10 8 Jan 16

Issue 9 18 Dec 15

Issue 8 4 Dec 15

Issue 7 20 Nov 15

Issue 6 13 Nov 15

Issue 5 6 Nov 15

Issue 4 30 Oct 15

Issue 3 23 Oct 15

Issue 2 16 Oct 15

Issue 1 9 Oct 15