Customer Success for SaaS.
Your Platform for
Onboarding. Customer Health. Expansion. Retention. Task Management. Renewals.

Managing customers is difficult. Make it easy with Akita, the hub for all your customer data, activity, and metrics. Try us for an engaged, healthy, and growing customer base.

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Actionable Alerts

When a customer needs attention—you'll know it.

Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling.

Inbox (3)
Akita Olson Electronics shows upsell potential.
Akita Fit Tonic's sessions down > 10%.
Akita Bresler's Ice Cream is a new NPS Promoter.
Customer Segmentation
MRR Is More Than > $1000 AND +
Daily Active Users DAU Is Less Than < 10

No two businesses are alike—why are you treating them like they are?

Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer's unique requirements.

Automated Playbooks

Automate your Customer Success workflows and free up your time for more high-value tasks.

Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox.

Send a Message: Welcome Email
Template: "Welcome to Help Desk Pros"
Recipient: PRIMARY CONTACT
Send: 1 day after Playbook begins
Add a Task: Schedule Training Session
Start: 5 days after Playbook begins
Complete: Within 2 days
Customer Success Planner
Due Today
25%
1 of 4 Activities Completed
Product Usage Review
December 6, 2021
Triggered by the Onboarding Playbook

Task management for you and your team.

Akita's Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.

Account Health Scoring

Create fully-customized Customer Health Scores that reflect your business.

Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.

CSM Score: Good
+10
Projects Created > 1
+6
Additional Users Connected
+5
No Tracking Code Installed
-5
No Integrations Connected
-10
Customizable Dashboards
Enterprise Customer Dashboard
MRR
$90K $80K $70K $60K Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

All of your key metrics at your fingertips.

Create unlimited dashboards with statistics, charts, and customer lists to provide you with a quick overview of your Accounts.