Looking for Customer Success software? Here are 5 vendors who publish their pricing online.

Did you know there are now over 30 dedicated Customer Success platforms! This makes the challenge of evaluating your options quite daunting. If you don’t want to juggle a ton of discovery calls with vendors just to find out what you can or can’t afford, this post is for you.

The following is a list of the Customer Success software platforms that publish their FULL pricing online, so you know what you’re getting into when you reach out to them (included is an overview of their pricing and links to their pricing pages).

The platforms are listed alphabetically and the pricing refers to each vendors monthly payment costs. If a discount for up-front annual payments is available, it is indicated below. Also, custom/unpriced plans are not shown.

Akita

Akita released the first version of their Customer Success solution in 2018 and have recently released a brand new, updated version. It’s an innovative solution that helps SaaS businesses nurture, retain, and grow their customer base. Akita customers use the platform’s native data integration tools and 80+ pre-built integrations to deliver a ‘single source of truth’ on customer behavior and profiles. Automated notifications and playbooks mean CSMs can focus on what’s important, when it’s important or let the platform communicate directly with customers without their intervention.

Pricing: https://www.akitaapp.com/pricing

  • Start Plan: $200 per month, incl. 3 user s —  additional users $59pm (free read only users available). A 20% discount is applied to annual pre-payments.
  • Connect Plan: $600 per month, incl. 3 users  —  additional users $79pm (free read only users available). A 20% discount is applied to annual pre-payments.

Freshdesk Customer Success

CS platform Natero was acquired by Freshworks in 2019 and rebranded as Freshdesk Customer Success. The solution helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Users can quickly get insights into account health, support tickets, billing history, communications, and user engagement. It is also possible to boost your CSM (Customer Success Management) productivity using standardized workflows, automated tasks, and establish best-practices for your Customer Success team.

Pricing: https://www.freshworks.com/customer-success-software/pricing/

  • Estate Plan: $625 per month, incl. 0 users  — Users $95pm. Annual billing discount is available.
  • Forest Plan: $950 per month, incl. 0 users — Users $150pm. Annual billing discount is available.

Salesmachine

Salesmachine is positioned as a customer management solution. It offers a comprehensive health scoring system that tells you which customers are at risk and which leads are ready to convert. It provides a holistic view of all of your customers in one place along with indicators such as NPS, Pulse, Lifecycle Stage, and Overall Usage. In order to free up your time so that you can focus on taking real action to enhance customer success, it enables you to integrate popular tools like CRM, emails, support, and product usage, and then automate your workflows.

Pricing: https://www.salesmachine.io/pricing/

  • Track Plan: Free, incl. 1 user; Includes 5000 Contacts 
  • Start Plan: $75 per month, incl. 2 users — Additional users $25pm; Includes 500 Contacts  —  Additional Contacts from $0.03 per Contact. 
  • Grow Plan: $150 per month, incl. 2 users  —  additional users $50PM; Includes 500 Contacts  —  Additional Contacts from $0.03 per Contact.

Skalin

Skalin is a next-gen Customer Success platform, specifically built for start-ups in the acceleration phase. Powered by AI, it detects at-risk customers to prevent churn. With Skalin, your team can be more proactive, save time and generate more revenue.

Key features: All-in-one interface for managing CS; Health score to prevent churn; Smart alerts for shifting from reactive to proactive 

Built for Startups: Quick to roll out; Easy to get started; Friendly support

Pricing: https://www.skalin.io/pricing

  • Start Plan: $249 per month, incl. 3 users  —  Additional users $35pm; Contacts included 1000 x # of seats  —  additional Contacts —  paid (price on request). (No monthly billing option)
  • Scale Plan: $499 per month, incl. 5 users  —  Additional users $50pm; Contacts included 1000 x # of seats  —  additional Contacts  —  paid (price on request). (No monthly billing option)

 

Totango

Totango is a feature-rich software platform that mainly targets SaaS enterprises. They offer a suite of tools facilitating the automatic triggering of customer health signals, tasks or actions when a defined set of rules is matched. Those triggers can send an action plan to your customer success team so they can address any situation quickly.

While Totango targets enterprise, its free version is quite extensive, excluding only a few of its many features. This makes Totango an attractive option for growing SaaS companies or teams getting started with customer success.

Pricing: https://www.totango.com/packages

  • Community Plan: Free, maximum 2 users ; Limited to 100 Accounts.
  • Starter Plan: $499 per month, incl. 5 users  —  Additional users $85pm; Accounts included 500. 
  • Growth Plan: $899 per month, incl. 10 users  —  Additional users $85pm; Accounts included 500.

[If you are a smaller SaaS company looking to invest in CS software, check out our post — The Startups’ Guide to Buying Customer Success Software].

Related Articles

Best Customer Success Software Best Customer Success Software for Your CS Department in 2024

If you are reading this, you are faced with a real challenge. Either you already manage a customer success function and your existing toolset is not fit for purpose, or you have decided to start a customer success department and want to implement the right software as a solid foundation for your Customer Success Managers […]

Read more
Customer retention metrics Important Customer Retention Metrics and How to Interpret Them

A laser focus on retention is at the heart of any sustainably successful SaaS business. The ability to keep existing customers coming back year after year while at the same time continuing to add new customers has a profound and compounding effect on your revenues. In order to achieve an elite level of retention, you […]

Read more
What is the difference between customer satisfaction and customer retention What is the Difference Between Customer Satisfaction and Customer Retention?

Simply put, while measurable, customer satisfaction is subjective and experiential. Retention, however, is an objective, observable, and measurable phenomenon. You either retain a customer or you don’t. It’s clear. The satisfaction a customer feels, however, can change due to a real issue with the software or how that customer is being supported, but it can […]

Read more
Customer success metrics Key Customer Success Metrics You Should Track as a SaaS Company

Having in mind that customer success directly affects customer satisfaction, retention, and the general health of the business, it has become apparent that maintaining sustained SaaS growth depends on it. Thus, it’s essential to track the relevant customer success metrics in SaaS and evaluate the impact of customer success initiatives.

Read more
customer onboarding metrics Top 10 Customer Onboarding Metrics You Should Measure

Attracting new customers in SaaS is always exciting, but what really matters is ensuring seamless integration with a product and successful customer onboarding. This critical phase of guiding new users from the first sign-up to becoming proficient users serves as a prime tool for building lasting customer relationships and loyalty, moreover retention. To assess the […]

Read more
New customer onboarding checklist How to Create a New Customer Onboarding Checklist: 2024 Guide

New customer onboarding is a pivotal journey that can transform initial interactions into long-term relationships. In the onboarding process every step matters—the way you welcome your users to the platform, educate and navigate them through it, how you react in cases of friction, and how you engage with them along their journey.

Read more
Customer success vs customer service Customer Success vs Customer Service: A Simple Guide

Now more than ever, SaaS is all about innovation and user-centricity. Customers rely on SaaS solutions to answer their technological demands, but they also expect impeccable experience and support. This is why both customer success and customer service strategies must be well-designed and efficiently implemented.

Read more
automated customer onboarding process Automated Customer Onboarding Process & Its Benefits

Customer onboarding is one of the key points for SaaS businesses, and if executed well, it can ensure growth, sustainability, and long-term customer relationships. By leveraging automated customer onboarding processes, companies can streamline and enhance onboarding experiences and ensure personalized and seamless journeys for new users. The automation can cover various stages, from sign-up to […]

Read more
Customer onboarding guide Customer Onboarding Guide: Examples and Best Practices

The most effective way to create profitable, long-term customers for any SaaS business is to successfully guide them through an effective onboarding process. Successfully onboarded customers will remain customers for longer, cost less to support, and are more likely to increase their spending over time. 

Read more