Customer Success Roundup for the 4th February 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Via TEAM AKITA
Anyone like totally FREE tools?? Our CEO, Clay, shares a toolset (he built) to capture and analyse NPS feedback in — "Build a (No-Code) NPS Tool Using Google Workspace!".
We all get distracted, some more than others 😬... to help you improve your work focus in 2022, team Akita's Barry Devon shares "5 Distraction Crushing Ideas for Busy Customer Success Managers".
Via THE GLOBAL CUSTOMER SUCCESS COMMUNITY
Intercom's Liam Geraghty chats with Founder of Convince & Convert, Jay Baer about — "Creating Experiences That Get Your Customers Talking".
MyCustomer's Rhys Fisher explores the big question — "Has the Pandemic Destroyed Customer Loyalty?".
Co founder and Head of Data Science at VOZIQ, Vasudeva Akula, asks (and answers) — "Why and How You Should Celebrate Customer Retention the Same as Acquisition".
The team at Bloom built a mindmap illustrating — "Customer Success KPIs".
On th CloudApp blog, Kustomer's Chad Horenfeldt shares — " My Top 3 Strategies for Customer Success Recruiting in 2022".
UPCOMING EVENTS
CSN Cafe Cambridge / 9th February @ 5.30PM GMT
Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More
Digital CSN Cafe - Ireland / 18th February @ 10AM CET
This month we are going to discuss the interesting topic of partnering with Sales. Learn More
CSN Cafe Singapore / 16th February @ 9AM CET
This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More
CSN Cafe Phoenix / 16th February @ 8AM MST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More
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