Issue 304

Customer Success Roundup for the 4th February 2022

Akita Administrator
Feb. 4th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Anyone like totally FREE tools?? Our CEO, Clay, shares a toolset (he built) to capture and analyse NPS feedback in — "Build a (No-Code) NPS Tool Using Google Workspace!".

We all get distracted, some more than others 😬... to help you improve your work focus in 2022, team Akita's Barry Devon shares "5 Distraction Crushing Ideas for Busy Customer Success Managers".


Intercom's Liam Geraghty chats with Founder of Convince & Convert, Jay Baer about — "Creating Experiences That Get Your Customers Talking".

MyCustomer's Rhys Fisher explores the big question — "Has the Pandemic Destroyed Customer Loyalty?".

Co founder and Head of Data Science at VOZIQ, Vasudeva Akula, asks (and answers) — "Why and How You Should Celebrate Customer Retention the Same as Acquisition".

The team at Bloom built a mindmap illustrating — "Customer Success KPIs".

On th CloudApp blog, Kustomer's Chad Horenfeldt shares — " My Top 3 Strategies for Customer Success Recruiting in 2022".


CSN Cafe Cambridge / 9th February @ 5.30PM GMT
Marija Skobe-Pilley will share her experience of what makes a successful CSM. Learn More

Digital CSN Cafe - Ireland / 18th February @ 10AM CET
This month we are going to discuss the interesting topic of partnering with Sales. Learn More

CSN Cafe Singapore / 16th February @ 9AM CET
This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More

CSN Cafe Phoenix / 16th February @ 8AM MST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

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