Customer Success Roundup for the 3rd July 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

SuccessHACKER CEO, Todd Eby looks at “Creating a Continuous Learning Culture on Your Customer Success Team“.

SaaS blogger Matt Duczeminski details how to “Keep Churn to the Bare Minimum Using Lifecycle Marketing“.

Steve Offsey from Pontillist explains in-depth “What is Customer Journey Management?“.

Adda247’s Ragini Vaid describes how to “Set up Automated User Onboarding Journey for Your Product’s Growth“.

Wrike’s Artem Gurnov outlines “Yet Another 5 Assumptions Made by CSMs That Turned Out to Be Wrong“.

Consultant Dave Kellogg covers “Why You Should Eliminate the Title “Implementation Consultant” From Your Startup“.