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Customer Success Roundup for the 29th October 2021

katerina1

Oct. 29th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The CloudApp team share — “The Client Success Metrics That Will Matter in 2022“.

John Jantsch from Duct Tape Marketing talks with Dan Gingiss from The Experience Maker about — “How to Create Remarkable Experiences for Your Customers” [Podcast].

On the Success League’s blog, Chad Horenfeldt, Head of CS at Kustomer, reveals — “The Real Secret to Scaling Customer Success: Customer Success Operations“.

Consultant at Growth Molecules, Sabina Pons, looks at the importance of Customer Success in — “How to Lead Lasting Transformational Change in SaaS“.

Yikes! The VentureBeat team share a report revealing only — “14% Of Decision-Makers Feel All SaaS Subscriptions Benefit Their Business“.

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