Issue 271

Customer Success Roundup for the 28th May 2021

Barry Devon
May. 28th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


On the Nicereply blog, Sarah Chambers investigates "Benchmarking CSAT, NPS, and CES: What’s a Good Score to Have?".

Linda Lin, Director of CS with Gong, talks with Intercom about "Customer Success Strategies for Moving Upmarket" [Podcast].

Upshot.ai's Sruthi Santhosh outlines "9 SaaS Retention Strategies to Reduce Customer Churn".

CX expert and CEO at Beyond Philosophy, Colin Shaw, asks (and answers) — "Why You Should Be Proactively Firing Customers Without Hesitation".

On the Baremetrics blog, Mathew Gollow looks at "Customer Segmentation Models: A Smarter Approach".

CMO at Terra Dotta, Ron Carson, explains "How To Prevent Customer Churn With A Simple Phone Call".


UPCOMING EVENTS


The Practical CSM Framework / June 1st @ 4PM GMT
Phase 3: Onboarding. Learn More

How To Structure and Scale A High-Performance Customer Success Operations Team / June 2nd @ 12PM PST Learn More

cs4rev / June 3rd
[$199.99] A Conference Focussing the CS Collective on Revenue. Learn More

CSN Cafe Wrocław / June 10th @ 6PM CEST
For Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Chicago Customer Success — June Meet Up / June 10th @ 8AM CDT
A Quantitative Approach to Customer Success with BigTime Software. Learn More

The Customer Conference / June 15th & 16th
[From $35] Independent Customer Success Conference for Tech Companies. Learn More

Customer Experience Management Field Guide / June 16th @ 5PM GMT+1
CX Leadership: Discussing Leadership, Influence, Responsibility and Authority. Learn More


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