Issue 209

Customer Success Roundup for the 28th February 2020

Barry Devon's Photo
Barry Devon
Feb. 28th, 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

HostiFi's Reilly Chase explains "How Firing the Wrong Customers Allowed [Him] to Generate 2.5X Revenue From the Right Ones".

Jason Lemkin of SaaStr presents "A Top Customer Success Hack: Driving Up Activation Rates, ASAP".

Serial Entrepreneur, Dan Martell outlines his "Top 5 SaaS Metrics to Monitor a Customer's First Session".

Appcues VP of Marketing, Eric Keating acknowledges that "Expansion Revenue and User Retention Are the Keys to Long-Term App Success".

Over on the Vero blog, Lenny Johnson provides a primer on "How to Use NPS Emails to Improve the Customer Experience".

SVP of Sage People, Kathy Lord discusses "Defining Your Customer Journey From Prospect to Champion" [Video].

Never Miss an Issue

Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.

Akita is Customer Success Management software that will help your business retain its customers and grow revenue.

Request a Demo