Customer Success Roundup for the 26th April 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Intercom‘s Lead Editor, Fiona Lee walks us through “User Onboarding Strategies That Work – and Mistakes to Avoid“.

Sean Lane from Drift discusses whether “‘Metrics are Meaningless without Segments’ with Brett Queener, VC & Former Salesforce EVP” [Podcast].

Sumeru (Sumo) Chatterjee from CustomerEducation.org outlines 7 questions and answers discussed at the recent Customer Success meetup in San Francisco in “Where is Customer Success going over the next 5 years?“.

Grow or Die‘s Lars Lofgren lists “9 Tactics to Fix Your User Retention“.

GetFeedback‘s Sara Staffaroni asks (and answers) the question “Are Customer Satisfaction Score (CSAT) Surveys Still Relevant?“.

Jennifer Hubauer of Userlane delves into “The Truth About Re-Engaging Your Unresponsive Customers“.