Issue 286

Customer Success Roundup for the 24th September 2021

Barry Devon
Sep. 24th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Nicci Bosco, Senior CSM at LinkedIn chats to Dave Duke on the Value Builders Podcast about "Building Trust with Customers".

Asif Sultan, Senior Manager - Customer Success at Chargebee looks at SaaS's Golden Ratio in — "What is the LTV to CAC Ratio".

Akita Co founder, Barry Devon, asks (and answers) "Do Small SaaS Startups Need Dedicated Customer Success Software?".

Augie Ray, VP of Research at Gartner, looks at how "Explicit and Implicit Changes Drive Customer-Centric Culture".

Duct Tape Marketing's John Jantsch suggests thinking of your Customers as members in — "Mapping Out Where Your Best Customers Want To Go" [Podcast].


UPCOMING EVENTS

Scale Your Digital Customer Success Model / September 28th @ 3PM EST
Your Tier 3 & 4 Customers Matter! Learn More

Chief Revenue Officer Summit / September 29th
Driving the Revenue Leadership Revolution. Learn More

Digital CSN Cafe Manchester / September 30th @ 8.30AM BST
For Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry in the morning virtually over a cuppa. Learn More

Customer Marketing Summit / September 30th
Harness the power of customer advocates to drive revenue growth. Learn More

Customer Success Festival / October 13th & 14th
Deliver value. Drive retention. Learn from the best in CS. Learn More


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