Customer Success Roundup for the 24th April 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Appcues’ Katryna Balboni covers how to “Improve User and Customer Retention With These 9 Quick Wins“.

CEO at ’nuffsaid, Chris Hicken provides some good career advice to CS professionals in “CSMs: Considering a Horizontal Move to Progress Your Career? Read This First“.

SuccessHacker’s Todd Eby shares a “New Resource for CS Professionals Impacted by a COVID-19 Related Layoff“.

Patrick Flesner from LeadX Capital Partners looks at “Customer Success – the Correlation Between Customer Success and Exit Valuation“.

Chargebee’s Anirhudh Sridharan lists “7 Actionable Ways to Retain Your SaaS Revenue During COVID-19“.

Kirill Tsyganov from MHP delves into the “Math Behind Customer Lifetime Value“.