Issue 197

Customer Success Roundup for the 22nd November 2019

Barry Devon
Nov. 22nd, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


CEO of Close, Steli Efti, describes "The Art of the Customer Visit (And Why Startups and SMBs Should Visit Their Customers)".

Larisa Bedgood, V12's VP of Marketing, looks at "Email Reactivation – Strategies to Win Back Dormant Customers".

NS1's Customer Success Director, Evan Rich describes "How to Engage Your Customers Without Annoying Them".

Jermaine Edwards looks at churn, what it is, and how to prevent it in "Customer Churn and Emotional Management".

TechSee's Andrew Mort believes "Customer Retention Rates Depend on Understanding These 3 Personas".

CEO of Brightback, Guy Marion lists his "7 Customer Retention Predictions for 2020".


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