Customer Success Roundup for the 22nd May 2020

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

Senior Manager of Customer Success at Resultados Digitais, Laryssa D’Alama, discusses “Leadership in CS: Mistakes and Learnings From My Own Experience“.

The Campaign Monitor team outlines “4 Customer Retention Emails That Reduce Churn“.

Aircall’s Ex-VP of Customer Success, Tania Kefs explains “How to Ensure Your Customer Success Initiative Thrives (And Why Most Fail…)“.

The Success League CEO, Kristen Hayer looks at “Effective Management in CS (Or How NOT to Be a Micromanager)“.

Over on Forbes.com, Michael Feindt from Blue Yonder discusses why “You’re Not a SaaS Provider — You’re in Customer Success“.