Customer Success Roundup for the 1st October 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

On the G2 blog, Chargebee’s Nupura Ughade details “10 Customer Success Metrics Every SaaS Business Should Track“.

Getuplift Founder, Talia Wolf, outlines “3 Proven Customer Retention Strategies That Drastically Increase Sales“.

Colleen St. John, Director of Client Services at Littera Education, delivers the second in a series of Customer Success related articles with — “Starting Up: Part 2 Onboarding and Implementation“.

Akita Co founder, Barry Devon asks (and answers) — “As a Startup: How Quickly Can You Implement a Customer Success Platform?“.

PayPro Global’s Hanna Barabakh lists (and expands on) “16 Actionable Metrics for Measuring Customer Success in SaaS“.

Lionel Valdellon of CleverTap looks at “14 Customer Retention Lessons From Experts“.

UPCOMING EVENTS

CS4REV / October 5th @ 11AM EST
Onboarding Matters Roundtable Hosted by Donna Weber. Learn More

CSN Cafe Ireland / October 8th @ 10AM CEST
This month we are going to discuss building Customer’s Healthscore framework. Learn More

Customer Success Festival / October 13th & 14th
Deliver value. Drive retention. Learn from the best in CS. Learn More

CSN Cafe Lyon / October 13th @ 1830 – 2100 CEST
A hub for people to share ideas and industry insights. Learn More

Basic Skills for Customer Success Managers / October 19th @ 11AM ET
Time Management. Learn More