Issue 141

Customer Success Roundup for the 19th October 2018

Sandra Pender
Oct. 19th, 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


If you missed out on SaaStock this week, fear not! Akita's own Sandra Pender has compiled her "5 Customer Success Takeaways from SaaStock 2018".

Ashley Minogue of Openview Venture Partners interviews VP of Customer Success at Typeform David Apple, discussing "How Typeform Leveraged Customer Success to Scale to over 3M Users".

Katie Sweet of Evergage urges companies to stop sending irrelevant, ill-timed emails and lists her four tips for a more tailored approach in "How Personalized Emails Improve Customer Success and Loyalty".

Tim from Retently gives an in-depth response to the question – "Is the Chief Customer Officer a Worthwhile Addition to the C-Suite?".

Jenny Traster of LyntonWeb discusses a variety of ways you can improve customer engagement in "The Importance of Engagement in Customer Success".

Partner at Madrona Sudip Chakrabarti shares some takeaways from a recent Customer Success breakout session at their annual CEO summit in "Customer Success — the Dos and Don'ts".

Writing for The Success League, CSM for ProsperWorks Ashley Hall provides a primer on "Variable Compensation for Customer Success Managers".


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