Issue 179

Customer Success Roundup for the 19th July 2019

Sandra Pender
Jul. 19th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


First Round Review interviews Rick Nucci, Co-founder and CEO of Guru, about proving value to customers in "Mastering the Art of the Outcome: How Guru Turned Customer Success into a Company Cornerstone".

Over on the CloudApp blog, Jacob Thomas presents "The Definitive Guide to Customer Success Journey Mapping".

Jo White of Capsule discusses the challenges behind developing a health scoring system to find at-risk customers in her guide on "How to Measure Customer Health".

For even more health scoring tips check out Kristen Hayer's latest Customer Success article — "Scoring Health and Risk".

Hubspot's Michael Redbord chats with Kaitlin Pettersen, Global Director of Customer Support at Intercom, about "Staying in Touch with Your Customers as You Scale".

Data Scientist at Beamery, Matthew W. Noble walks readers through "Building a Data-Driven Customer Success Team".

Sales Hacker's Sam Jacobs is joined by Kim Rose, VP of Customer Success at Buildium, to discuss "The Framework to Deliver Exceptional Customer Success".

Promoting customer obsession in the workplace? Min Young Lee, Experience Specialist at Slack, shares her observations on driving change in an organization in "A Change Calls for Champions".

Customer Success Enthusiast Rohit Sharma details where to look when hiring your next CSM in "What Makes a Great Customer Success Manager and How Do You Find One?".


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