Issue 192

Customer Success Roundup for the 18th October 2019

Barry Devon
Oct. 18th, 2019

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


VP of Customer Success at Updater, Chad Horenfeldt, explains "The #1 Tip for Selecting the Right Customer Success Software".

Sales Hacker's Colin Campbell details "The 5-Step Formula for a Reliable Sales-To-Service Handoff Process".

Entrepreneur and Marketer Sujan Patel lists "The Top 9 Customer Success Trends Going Into 2020".

Patrick Campbell, CEO at ProfitWell, goes deep into the numbers in "What Is a Good Churn Rate & Average Churn Rates by Industry ".

Sara Staffaroni of GetFeedback outlines "The Top 4 Customer Experience Challenges and How to Overcome Them".

CustomerThink CEO Bob Thompson outlines his thinking on CS in "Customer Success — A Unifying Mission for CRM and CXM".


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