Customer Success Roundup for the 18th October 2019
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
VP of Customer Success at Updater, Chad Horenfeldt, explains "The #1 Tip for Selecting the Right Customer Success Software".
Sales Hacker's Colin Campbell details "The 5-Step Formula for a Reliable Sales-To-Service Handoff Process".
Entrepreneur and Marketer Sujan Patel lists "The Top 9 Customer Success Trends Going Into 2020".
Patrick Campbell, CEO at ProfitWell, goes deep into the numbers in "What Is a Good Churn Rate & Average Churn Rates by Industry ".
Sara Staffaroni of GetFeedback outlines "The Top 4 Customer Experience Challenges and How to Overcome Them".
CustomerThink CEO Bob Thompson outlines his thinking on CS in "Customer Success — A Unifying Mission for CRM and CXM".