Issue 274

Customer Success Roundup for the 18th June 2021

Barry Devon
Jun. 18th, 2021

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Akita Co founder, Barry Devon, delivers — "The Startups' Guide to Buying Customer Success Software".

CEO of Metadata.io, Gil Allouche, outlines "Six Ways To Move The Needle With NRR".

Insided's Jo Johansson looks at "Building your Digital Customer Success program - Choosing the right channels (Part 1)".

Chris Hicken, CEO at 'Nuffsaid, explains — "Why CSMs Must Act Like Psychologists".

On the Help Scout blog, Rick Denton, Managing Principal at EX4CX, presents — "Customer Experience vs. Customer Success: Explained".

On the Revenue Revolutionaries [Podcast], Dave Duke chats about the evolution of NPS with it's Co founder in — "Shared Success Series - Richard Owen, Founder/CEO, OCX Cognition & Co-Creator of NPS".


UPCOMING EVENTS


CSN Breakfast / June 23rd @ 10AM CEST
What Do We Want to Achieve with QBRs? Learn More

Service Experience LIVE / June 23rd @ 8PM CEST
Role and Impact of the Strategic CCO. Learn More

Digital CSN Cafe Manchester / June 24th @ 9.30AM CEST
Meet, discuss challenges and share best practices in the industry. Learn More

Innovative Trends in Customer Success At Scale / July 13th @ 9AM PDT
We will talk about delivering CS value at scale. Learn More

CSN Cafe Wroclaw / July 15th @ 7PM CEST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Basic Skills for Customer Success Managers / July 20th @ 4PM GMT
Data Analysis and Reporting. Learn More

SF Customer Success Meetup - Virtual / Date @ 12 Noon PST
Topic: Complicated relationship between CS and the product. Learn More


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