Customer Success Roundup for the 17th July 2020
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Intercom's Nicole Rashied lists "The Top Books Every Customer Success Manager Should Read".
Dominique Jackson of Baremetrics explains "How to Create Cancellation Surveys That Get a Response".
Built In's Brian Nordli outlines "5 Ways to Improve Your Customer Onboarding".
Cassie Young, Partner at Primary Venture Partners, details "5 Internal Processes to Increase Customer Retention".
Nethunt CRM's Anna Pozniak dives into "Maintaining a Consistent Customer Base: How to Reduce Crisis-Driven Product Churn".
SaaStr's Jason Lemkin looks at "The 1 Simple Test to Know If You've Hired a Real VP of Product or Customer Success … Or Not".
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.