Customer Success Roundup for the 11th March 2022
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
The team at Qualaroo share a super in-depth churn primer with — "Customer Churn – How to Predict and Reduce Churn in Business".
Productled's Laura Kluz walks us through some great onboarding examples in — "We analyzed 150+ onboarding [sign-up] experiences. Here are the best user onboarding examples.".
Chad Horenfeld, Director of Customer Success at Kustomer, looks at — "How to Have Strategic Customer Conversations: Part I".
Relayr's Andy Ryan shares learnings from his Customer Success career path in — "When Paths Converge: How a Sales Engineer Found Himself Leading Customer Success".
Phil Wainewright, Co founder of Diginomica, looks at the why of Customer Success in — "There Are Seven Different Ways to Define Customer Success. Only One Counts".
Team Lead of Customer Success Operations at Foleon, Lars Steffen, explains — "Why You Should Be Onboarding (and How We Go About It at Foleon)".
UPCOMING EVENTS
SF Bay Customer Success Meetup / 13th March @ 7PM PDT
Come grab a drink, eat some good food, and swap stories with your CS community. Learn More
GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More
CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More
The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More
CSN Breakfast / 31st March @ 10AM CSET
How to stand out in your next CSM interview? Learn More
CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More
Never Miss an Issue
Get hand-picked Customer Success content from around the web, delivered to your inbox every Friday.
Send me the weekly Customer Success Roundup containing articles, podcasts, whitepapers, and more. I understand the newsletter is sponsored by and may contain promotional messages from Akita. I expressly agree to receive the newsletter and know that I can easily unsubscribe at any time.
No spam, ever. We'll never share your email address.
Akita is Customer Success Management software that will help your business retain its customers and grow revenue.