Issue 309

Customer Success Roundup for the 11th March 2022

Akita Administrator
Mar. 11th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

The team at Qualaroo share a super in-depth churn primer with — "Customer Churn – How to Predict and Reduce Churn in Business".

Productled's Laura Kluz walks us through some great onboarding examples in — "We analyzed 150+ onboarding [sign-up] experiences. Here are the best user onboarding examples.".

Chad Horenfeld, Director of Customer Success at Kustomer, looks at — "How to Have Strategic Customer Conversations: Part I".

Relayr's Andy Ryan shares learnings from his Customer Success career path in — "When Paths Converge: How a Sales Engineer Found Himself Leading Customer Success".

Phil Wainewright, Co founder of Diginomica, looks at the why of Customer Success in — "There Are Seven Different Ways to Define Customer Success. Only One Counts".

Team Lead of Customer Success Operations at Foleon, Lars Steffen, explains — "Why You Should Be Onboarding (and How We Go About It at Foleon)".


SF Bay Customer Success Meetup / 13th March @ 7PM PDT
Come grab a drink, eat some good food, and swap stories with your CS community. Learn More

GGR: CS Ops Office Hours / 17th March @ 4PM CET
This series is meant for those CS Operations Leaders who are building strategy, execution, and measurement within their customer orgs. Learn More

CSN Master Class / 28th March @ 2PM CEST
Winning Strategies for Salary Negotiation in CS. Learn More

The Customer Confrence — Israel / 29th March
Largest conference in Israel fully dedicated to the international and Israeli Customer Success scene. Learn More

CSN Breakfast / 31st March @ 10AM CSET
How to stand out in your next CSM interview? Learn More

CSN Cafe Cambridge / 18th May @ 5.30 BST
Designed for Customer Success Professionals of all levels to meet in person, discuss challenges and share best practices in the industry over drinks. Learn More

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