Issue 305

Customer Success Roundup for the 11th February 2022

Akita Administrator
Feb. 11th, 2022

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Last week, our team at took a day off working on Akita to have some fun building Google Worksheet tools for our friends in the Customer Success community (yes, that is fun for us 🤓). One of the guys built a nifty tool to help quota-carrying CSMs manage their expansion target. Try it out, it's free, there is no login/registration required, just follow the steps and and get started — "CSMs: Here's How to Hit Your Expansion Quota!".


Customer Success Manager at Groove, Erika Trujillo, explains — "How To Create Amazing Knowledge Base Articles".

Head of Customer Success at Oaky, Saahil Karkera, shares a great list of do's and don'ts in — "Read this, if you are new to Customer Success.".

Over on the Zendesk blog, Stella Inabo looks at how best to leverage your customers' data in — "Customer Analytics 101: How to Make the Most of Your Data".

CEO of The Success League, Kristen Hayer believes — "The Customer Isn't Always Right - How to Challenge Customers for Better Outcomes".

In conjunction with Gain Grow Retain, Higher Logic have released their report — "The State of Customer Success 2022: Part 1!" [credentials required].


CSN Cafe Singapore / 16th February @ 9AM CET
This cafe is designed for Customer Success Professionals of all levels to meet, discuss challenges and share best practices in the industry virtually over a cuppa. Learn More

CSN Cafe Phoenix / 16th February @ 8AM MST
An informal monthly catch up for Customer Success Managers of all levels to meet virtually, discuss challenges over a coffee. Learn More

Digital CSN Cafe - Ireland / 18th February @ 10AM CET
This month we are going to discuss the interesting topic of partnering with Sales. Learn More

Women of Customer Success ASEAN Meet-Up / 24th February @ 10AM CET
Topic: Navigating professional relationships between Customer Success and Sales. Learn More

Customer Success Festival APAC: Reloaded / 23rd-24th March
20+ hours’ worth of action-led presentations. Learn More

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