Issue 109

Customer Success Roundup: 9th March 2018

Sandra Pender
Mar. 9th, 2018

Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.


Sam Stern, the host of Forrester's CX Cast, chats with his colleague TJ Keitt about the benefits of measuring B2B relationship health and the first steps of doing so in "How To Build A Customer Health Assessment" [Podcast].

Jason Bloomberg of Intellyx is concerned that for many companies, Customer Success may just be viewed as another revenue lever and implores readers to focus on customer outcomes, not growth, in "Customer Success? Pull The Other Leg".

Scout. Collaborate. Commit. Irina Nica of HubSpot uncovered some truly motivational tips this week when she collected "6 Pieces of Career Advice from Women in Customer Success".

Director of Customer Success at Raken, Thiago Nascimento relishes being a part of the customer feedback loop. He discusses this and more in "Startup Snacks: Customer Success for Startups" [Video].

CEO of Kapta, Alex Raymond gleefully says RIP to QBRs in "The Quarterly Business Review (QBR) Is Dead. And That's a Good Thing".

Customer Success should be a company-wide effort. Adam Risman of Intercom interviews Joel Califa, discussing how Product Development teams can help in "GitHub's Joel Califa on Keeping Sight of Your Users" [Podcast].

Shivam Joshi of Brandwatch discusses one way Marketing teams can assist with Customer Success efforts in "How Social Listening Can Help You Create Customer-Centric Content".

In honor of International Women's Day, Gainsight shared their list of "7 Influential Women in Customer Success You Should Be Following".


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