Customer Success Roundup: 31st March 2017
Akita’s Customer Success Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.
Customer Success thought leader, Lincoln Murphy of Sixteen Ventures, shares a list of his favorite Customer Success books [Google Doc].
On the Leandot blog, Julia Borgini of Spacebarpress describes how to "Build Customer Success with a Killer Customer Education Tech Stack".
Paul Teshima, Co-founder and CEO of Nudge.ai believes Customer success can be too reactive. He looks at how to address this in "From Fighting Fires to Inspiring Customers: How to Be Proactive in Customer Success".
To avoid customer and revenue churn we first need to identify where the risk lies. Tomasz Tunguz of Redpoint Ventures details the task of "Quantifying a SaaS Startup's Revenue at Risk".
On the StartupCTO podcast, Ingrid Alongi of Cognizant Quick Left is interviewed about "Building Teams That Create Customer Success".