Customer Success Roundup — Friday, 10th June, 2022

Akita’s Roundup is a list of hand-picked resources from around the web brought to your inbox. We’ve enjoyed reading them and we hope you do too.

• Akita Co-founder, Barry Devon, looks at how customer success can move the needle on revenue growth in his post [and webinar recording]
  • “The 7 Steps to SaaS Growth in an Economic Downturn“
• Growth Coach, Daphne Tideman, wonders if your growth problem is actually a retention problem in
  • “Solving Retention With Loops“
• Animalz’ Iniobong Eyo asks (and answers)
  • “What Is Community Software? (+3 Reasons to Use It)“
• The team at Qualaroo list their version of the
  • “10 Best Voice of Customer Tools to Measure Customer Experience“
• Kristen Hayer, CEO of The Success League, looks at selling CS internally with
  • “Creating a Customer Success Elevator Pitch“
• Samuel Szuchan of SamSzu.com dives into CLV with
  • “What Is Customer Lifetime Value, and Why’s It Important?“

UPCOMING EVENTS

1. Using Data to Drive Onboarding Decisions / 14th June @ 1PM EST
   • Katie from PartnerStack will walk us through her journey of developing onboarding metrics, how they’re measured, and how they impact processes. Learn More
2. The Customer Conference — London / 15th & 16th June
   • Independent Customer Success event for tech and non-tech companies. Learn More
3. Top Tools in Your Toolkit to be a Successful CSM / 23rd June @ 5PM SGT
   • The Women of Customer Success ASIA meet-up. Learn More
4. Customer Success Festival — Las Vegas / 23rd & 24th June
   • Customer Success champions from the world’s largest companies and most exciting startups assemble in Las Vegas to share success stories, experiences and challenges. Learn More
5. CSN Cafe Lyon / 28th June @ 18.30PM CET
   • Ce CSN Café est organisé pour que les Customer Success Managers de tous les niveaux se rencontrent, discutent des défis et partagent les meilleures pratiques de l’industrie. Learn More