When a customer needs attention—you'll know it.
Akita lets you setup unlimited Customer alerts so you can take action when a customer is at risk of churn or ripe for upselling.
No two businesses are alike—why are you treating them like they are?
Akita allows you to create powerful Customer segments; enabling you to tailor your Customer Success efforts to each customer's unique requirements.
Automate your Customer Success workflows and free up your time for more high-value tasks.
Trigger pre-defined workflows in response to Customer behavior or attributes. Create tasks and send messages directly from your own mailbox.
Template: "Welcome to Help Desk Pros"
Recipient: PRIMARY CONTACT
Send: 1 day after Playbook begins
Start: 5 days after Playbook begins
Complete: Within 2 days
Task management for you and your team.
Akita's Customer Success planner helps you create, schedule and manage your tasks from one simple interface so you can streamline your day-to-day workflow.
Create fully-customized Customer Health Scores that reflect your business.
Akita provides the most powerful Customer Health Scoring in the market giving you at-a-glance information about each customer.
All of your key metrics at your fingertips.
Create unlimited dashboards with statistics, charts, and customer lists to provide you with a quick overview of your Accounts.
Integrates with the products you already use.
Akita integrates with dozens of CRM, help desk, billing and chat products to give your team a 360-degree view of each customer.