Akita's Customer Success Software Integrates with Zendesk

Zendesk

Zendesk is a software development company that provides a customer service cloud platform. The product is designed for companies that want improve customer relationships and build trust. Zendesk was co-founded in Copenhagen, Denmark in 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl and is now based in San Francisco, California. In 2014, Zendesk became a public company trading on the New York Stock Exchange.

Zendesk features include:

  • Email support
  • Ticketing
  • Triggers
  • Automation
  • Reporting and analytics

The software has other features that include self-service options, and customer support, and can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools, and web applications, and third party applications thus replacing the widget framework.

Zendesk offers subscription plans on a monthly or annual basis, for each agent required, starting from $1.

What Information We Request

When you connect Zendesk with Akita, we automatically collect information on the following:

Organization Every 360 Minutes
Person Every 360 Minutes
Ticket Every 360 Minutes
User Every 360 Minutes
NPS Survey Every 360 Minutes
Zendesk In Brief
Founded 2007
Founder(s) Mikkel Svane, Alexander Aghassipour and Morten Primdahl
Headquarters San Francisco, California, USA
Price From $1 USD
Website: Website

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