Customer Success Software

SaaS Directory » Zendesk

Integrate With Zendesk

Help Desk

Zendesk In Brief
Founded 2007
Founder(s) Mikkel Svane, Alexander Aghassipour and Morten Primdahl
Headquarters San Francisco, California, USA
Price From $1 USD
Website: zendesk.com/?utm_source=akita&utm_medium=partnerlink

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Zendesk is a software development company that provides a customer service cloud platform. The product is designed for companies that want improve customer relationships and build trust. Zendesk was co-founded in Copenhagen, Denmark in 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl and is now based in San Francisco, California. In 2014, Zendesk became a public company trading on the New York Stock Exchange.

Zendesk features include:

  • Email support
  • Ticketing
  • Triggers
  • Automation
  • Reporting and analytics

The software has other features that include self-service options, and customer support, and can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools, and web applications, and third party applications thus replacing the widget framework.

Zendesk offers subscription plans on a monthly or annual basis, for each agent required, starting from $1.

What Information We Request

When you connect Zendesk with Akita, we automatically collect information on the following:

NPS Survey Every 360 minutes
Organization Every 360 minutes
Person Every 360 minutes
Ticket Every 360 minutes
User Every 360 minutes

How to connect your Zendesk account to Akita:

To connect your Zendesk account to Akita, we require your unique Zendesk URL.

Your Zendesk URL should be in the format:

http://YOURDOMAIN.zendesk.com.

After you click "Submit" you will be redirected to your Zendesk account. After signing into your Zendesk account you will be asked to grant Akita permission access data in your Zendesk account.

Click "Yes, I'll Allow Access" to complete the integration.

That's it. You are ready to start utilizing Zendesk directly from your Akita account.