Akita provides a Customer Success solution that works with Zendesk
Zendesk
Zendesk is a software development company that provides a customer service cloud platform. The product is designed for companies that want improve customer relationships and build trust. Zendesk was co-founded in Copenhagen, Denmark in 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl and is now based in San Francisco, California. In 2014, Zendesk became a public company trading on the New York Stock Exchange.
Zendesk features include:
- Email support
- Ticketing
- Triggers
- Automation
- Reporting and analytics
The software has other features that include self-service options, and customer support, and can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools, and web applications, and third party applications thus replacing the widget framework.
Zendesk offers subscription plans on a monthly or annual basis, for each agent required, starting from $1.
Information We Request
When you connect Zendesk with Akita, we automatically collect information on the following:
| Ticket | Every 2 hours |
|---|---|
| Message | Every 2 hours |
| NPS Survey | Every 2 hours |
| Organization | Every 2 hours |
| Person | Every 2 hours |
| User | Every 2 hours |
How to Connect Zendesk and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
Connect Provider
- Select Zendesk from the list of available integrations.
Zendesk
- Fill in the form to complete the connection. For this, you will need your Web Address from your Zendesk account.
Submit
- That's it – all done!
Your Zendesk Customer Data in Akita
- Once connected, your Akita account will begin populating with your Zendesk data.
Ticket Submitted
- Source Web
- Priority Medium
- Status Open
- Description Hello, I'm having problems adding a new user. Help! Thanks, Janet.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Zendesk account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
Onboarding
134 ACCOUNTS
$72,900 MRR
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
First Steps
We'd love to show you Akita in more detail and answer any questions you have about integrating Zendesk with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.
Have questions about how Akita Integrates with Zendesk?
We'd love to hear them! Just email us at hello@akitaapp.com.