Akita provides a Customer Success solution that works with Zendesk

Zendesk In Brief
Founded 2007
Founder(s) Mikkel Svane, Alexander Aghassipour and Morten Primdahl
Headquarters San Francisco, California, USA
Price From $1 USD
Website Visit 
Company Profile

Zendesk

Zendesk is a software development company that provides a customer service cloud platform. The product is designed for companies that want improve customer relationships and build trust. Zendesk was co-founded in Copenhagen, Denmark in 2007 by Mikkel Svane, Alexander Aghassipour and Morten Primdahl and is now based in San Francisco, California. In 2014, Zendesk became a public company trading on the New York Stock Exchange.

Zendesk features include:

  • Email support
  • Ticketing
  • Triggers
  • Automation
  • Reporting and analytics

The software has other features that include self-service options, and customer support, and can integrate with Customer Relationship Management (CRM), Content Management Systems (CMS), tools, and web applications, and third party applications thus replacing the widget framework.

Zendesk offers subscription plans on a monthly or annual basis, for each agent required, starting from $1.

Data Retrieved

Information We Request

When you connect Zendesk with Akita, we automatically collect information on the following:

Organization Every 2 hours
Person Every 2 hours
Ticket Every 2 hours
User Every 2 hours
NPS Survey Every 2 hours
Connection Instructions

How to Connect Zendesk and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Zendesk from the list of available integrations.

Zendesk

  • Fill in the form to complete the connection. For this, you will need your Web Address from your Zendesk account.
https:// Web Address .zendesk.com
Required

Submit
  • That's it – all done!
Integration Results

Your Zendesk Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Zendesk data.
Bresler's Ice Cream

Ticket Submitted

  • Source Web
  • Priority Medium
  • Status Open
  • Description Hello, I'm having problems adding a new user. Help! Thanks, Janet.
Created on 23 April 2018 @ 02:12 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Zendesk account, and from your other business tools.
Ticket Zendesk Status Status Open Open AND +
MRR Chargebee More Than > $1000 1K AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Zendesk with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Zendesk?

We'd love to hear them! Just email us at hello@akitaapp.com.