Akita provides a Customer Success solution that works with Wootric

Wootric In Brief
Price From $0 USD / mo
Founders Deepa Subramanian and Jessica Pfeifer
Founded 2013
Headquarters San Francisco, California, United States
Website Visit 
Company Profile

Wootric

Wootric is the AI-powered platform for measuring and boosting customer happiness. They offer a simple, rigorous solution for aligning everyone around improving loyalty and satisfaction. The Wootric platform is built around proven CX metric surveys --Net Promoter Score, Customer Satisfaction (CSAT) and Customer Effort Score -- effective ways of “metricizing” customer feedback used by thousands of companies worldwide.

Wootric enables you to:

  • GATHER FEEDBACK. We survey your customers wherever they are–in your web or mobile app, via email or via SMS -- with intelligent sampling and customizable NPS, CSAT & CES surveys.
  • ANALYZE RESPONSES: Real-time feedback, Custom trend reports, and segmentation by any respondent attribute. AI-powered text & sentiment analysis, too.
  • TAKE ACTION: Close the loop with customers in the Wootric dash or trigger follow up in systems like Salesforce, ZenDesk, Intercom, Slack and, of course, Akita!
Integration Benefits

Wootric works great with Akita!

Win customers for life! Wootric helps you get the most from CX metrics and customer feedback — measure customer happiness, optimize products, retain customers, and build an army of brand advocates.

By implementing Wootric, you can begin tracking NPS, CSAT and CES Survey results directly in Akita.

You can:

  • View survey results alongside customer data from your other business applications.
  • Integrate survey scores (NPS, CSAT, and CES) into your customer health score.
  • Track your Promoters and Detractors within Akita.
  • Create playbooks and tasks depending on the outcome of a survey.
  • Develop an advocacy program around your Promoters.
Data Retrieved

Information We Request

When you connect Wootric with Akita, we automatically collect information on the following:

Person Every 6 hours
NPS Survey Every 6 hours
Connection Instructions

How to Connect Wootric and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Wootric from the list of available integrations.

Wootric

  • Fill in the form to complete the connection. For this, you will need your Account Token, Email Address, and Password from your Wootric account.
Account Token
Required
Email Address
Required
Password
Required

Submit
  • That's it – all done!
Integration Results

Your Wootric Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Wootric data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 14 December 2018 @ 06:52 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Wootric account, and from your other business tools.
NPS Wootric Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Wootric with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Wootric?

We'd love to hear them! Just email us at hello@akitaapp.com.