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Customer Success Software that Integrates With Wootric

Wootric is the AI-powered platform for measuring and boosting customer happiness. They offer a simple, rigorous solution for aligning everyone around improving loyalty and satisfaction. The Wootric platform is built around proven CX metric surveys –Net Promoter Score, Customer Satisfaction (CSAT) and Customer Effort Score — effective ways of “metricizing” customer feedback used by thousands of companies worldwide.

Wootric enables you to:

  • GATHER FEEDBACK. We survey your customers wherever they are–in your web or mobile app, via email or via SMS — with intelligent sampling and customizable NPS, CSAT & CES surveys.
  • ANALYZE RESPONSES: Real-time feedback, Custom trend reports, and segmentation by any respondent attribute. AI-powered text & sentiment analysis, too.
  • TAKE ACTION: Close the loop with customers in the Wootric dash or trigger follow up in systems like Salesforce, ZenDesk, Intercom, Slack and, of course, Akita!

How to Connect Wootric and Akita

Step 1

Step 1

Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

Step 2

Step 2

Click the Connect Provider button.

Wootric

Step 3

Select Wootric from the list of available integrations.

step 4

Step 4

Fill in the form to complete the connection. For this, you will need your Account Token, Email Address, and Password from your Wootric account.That’s it – all done!

Your Wootric Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Wootric data.
  • This data will appear alongside all your other customer interactions for a 360° view.

  • Segment your accounts based on data from your Wootric account, and from your other business tools.

  • Define lifecycle stages and make sure customers stay on track.

  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.