Akita provides a Customer Success solution that works with Typeform

Typeform In Brief
Founded 2012
Price From $0 USD / mo
Founders David Okuniev and Robert Muñoz
Headquarters Barcelona, Spain
Website Visit 
Company Profile

Typeform

Typeform is a tool that helps you build conversational online forms and surveys. With Typeform you can create beautiful and engaging questionnaires with no coding required. Personalize forms with the use of typography, color, images, and videos.

Typeform’s mission is to make things a little more human, and their approach helps brands get closer to their audience in a more natural way.

Typeform features include:

  • Easy-to-use form editor with a live preview panel
  • Responsive forms which look great across all devices
  • Customizable look and feel
  • Images or GIFs can be added to improve engagement
  • Integrations available (e.g., accept payment via Stripe)
  • Personalized forms with Logic Jumps
  • File upload option
Data Retrieved

Information We Request

When you connect Typeform with Akita, we automatically collect information on the following:

NPS Survey Every 16 hours and 40 minutes
Data Adapter Every 2 hours
Connection Instructions

How to Connect Typeform and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Typeform from the list of available integrations.

Typeform

  • Click the link to begin the connection process.

Connect

  • Within Typeform follow the prompts to approve the Akita integration.
  • That's it – all done!
Integration Results

Your Typeform Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Typeform data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 18 October 2018 @ 12:18 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Typeform account, and from your other business tools.
NPS Typeform Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Typeform with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Typeform?

We'd love to hear them! Just email us at hello@akitaapp.com.