Akita provides a Customer Success solution that works with SurveyMonkey

SurveyMonkey In Brief
Founded 1999
Founder(s) Ryan Finley
Headquarters Palo Alto, California, USA
Price From $0 USD
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Company Profile

SurveyMonkey

SurveyMonkey is a web and cloud SaaS (Software as a Service) based survey company. SurveyMonkey provides free and custom surveys and also paid subscriptions, that include features such as question creation, reporting, data analysis, response collection and design tools. The company also provides branding and marketing for larger enterprises. Since the company released SurveyMonkey Enterprise in 2013, SurveyMonkey has grown in popularity and the company opened new headquarters in Palo Alto, California, USA. The company also has offices located in Portland, Oregon, USA, Seattle, Washington USA, Dublin, Ireland, Lisbon, Portugal and Luxembourg. SurveyMonkey helps customers make informed decisions based on their survey research. Amongst Survey Monkey's millions of customers are Virgin America, Facebook, Samsung and Salesforce. SurveyMonkey uses SSL (Secure Socket Layers) to encrypt their customers' data secure, enhanced SSL security is not included in the free version.

SurveyMonkey was founded in 1999 by Ryan Finley. The company was owned by Ryan and Chris Finley until 2009, when it was sold to a private equity consortium. Facebook COO, Sheryl Sandberg's husband, David Goldberg , is the SurveyMonkey CEO. In 2013, SurveyMonkey announced their partnership with API (Application Programming Interface) management platform, Mashery, allowing for integration of third party applications and widgets in SurveyMonkey. The company has other partnerships with companies, including Eventbrite, Zendesk and MailChimp. SurveyMonkey headquarters are located in Palo Alto, California, USA. There are four subscriptions available, Basic at �0 for 10 questions per survey and 100 responses per survey, Select at �25 per month for unlimited questions and 1000 responses + �0.10 Euro per additional response, Gold at �300 per year for unlimited questions and responses and Platinum at �800 for unlimited questions and responses. SurveyMonkey allows for scalability of their products, there are more features included with each subscription level based on the cost.

Integration Results

Your SurveyMonkey Customer Data in Akita

  • Once connected, your Akita account will begin populating with your SurveyMonkey data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your SurveyMonkey account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating SurveyMonkey with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with SurveyMonkey?

We'd love to hear them! Just email us at hello@akitaapp.com.