Akita provides a Customer Success solution that works with Segment

Segment In Brief
Founded 2011
Founders Calvin French-Owen, Ian Storm Taylor, Ilya Volodarsky, and Peter Reinhardt
Headquarters San Francisco, California, United States
Website Visit 
Company Profile

Segment

Segment is a Software-as-a-Service (SaaS) platform that collects, stores, and routes data to hundreds of business tools with the flip of a switch. It enables you to collect customer data and send it to your tools for processing and monitoring. Segment's mission is to make customer data a joy to use.

Segment allows you to capture data from every customer touch point without having to trouble your IT team with integration requests and unnecessary workload. Simply integrate Segment once and then get access to all of the tools in their extensive integrations directory.

Supported tools include web analytics, user session recording, referral management tools, and much more. All of this data can be passed to Akita via our Segment integration.

Integration Results

Your Segment Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Segment data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Segment account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Segment with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Segment?

We'd love to hear them! Just email us at hello@akitaapp.com.