Akita provides a Customer Success solution that works with SatisMeter

SatisMeter In Brief
Founded 2015
Founders Ondrej Sedlacek and Jakub Sedlacek
Headquarters Prague, Czech Republic
Price From $0/month
Website Visit 
Company Profile

SatisMeter

Satismeter allows you to send Net Promoter Score® surveys to gather an analyze customer feedback from customers via email or the web.

Satismeter provides:

  • Web-Integrated surveys that can be installed into any app or website in less than 10 minutes.
  • Real-time analytics allowing you to see customer responses instantly.
  • Translations enabling your international customers to complete surveys in their native language.
  • Survey customization allowing you to match your survey with your app or website.
  • Collaboration tools enabling you to share results with your colleagues.
Data Retrieved

Information We Request

When you connect SatisMeter with Akita, we automatically collect information on the following:

NPS Survey Every 6 hours
Connection Instructions

How to Connect SatisMeter and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select SatisMeter from the list of available integrations.

SatisMeter

  • Fill in the form to complete the connection. For this, you will need your Project ID and Read Key from your SatisMeter account.
Project ID
Required
Read Key
Required

Submit
  • That's it – all done!
Integration Results

Your SatisMeter Customer Data in Akita

  • Once connected, your Akita account will begin populating with your SatisMeter data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 12 December 2018 @ 02:39 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your SatisMeter account, and from your other business tools.
NPS SatisMeter Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating SatisMeter with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with SatisMeter?

We'd love to hear them! Just email us at hello@akitaapp.com.