Retently allows you to send Net Promoter Score® surveys to gather, analyze, and act on customer feedback.
- Insightful Analytics,
- Closed Loop Feedback,
- Survey Customization, and
- Multi-language Surveys.
With Retently, you can build a powerful Voice of the Customer program and convert customers to advocates.
Information We Request
When you connect Retently with Akita, we automatically collect information on the following:
|NPS Survey||Every 6 hours|
How to Connect Retently and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select Retently from the list of available integrations.
- Fill in the form to complete the connection. For this, you will need your API Key from your Retently account.
- That's it – all done!
Your Retently Customer Data in Akita
- Once connected, your Akita account will begin populating with your Retently data.
NPS Survey SubmittedDETRACTOR - 5
- Comments I've seen a decline in the quality of service we've been getting lately.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Retently account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
We'd love to show you Akita in more detail and answer any questions you have about integrating Retently with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.