Akita provides a Customer Success solution that works with Retently

Retently In Brief
Founded 2015
Headquarters Mountain View, California
Price From $19/mo
Founder Grigore Raileanu
Website Visit 
Company Profile

Retently

Retently allows you to send Net Promoter Score® surveys to gather, analyze, and act on customer feedback.

It provides:

  • Insightful Analytics,
  • Closed Loop Feedback,
  • Survey Customization, and
  • Multi-language Surveys.

With Retently, you can build a powerful Voice of the Customer program and convert customers to advocates.

Data Retrieved

Information We Request

When you connect Retently with Akita, we automatically collect information on the following:

Person Every 6 hours
NPS Survey Every 6 hours
Connection Instructions

How to Connect Retently and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Retently from the list of available integrations.

Retently

  • Fill in the form to complete the connection. For this, you will need your API Key from your Retently account.
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your Retently Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Retently data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 12 December 2018 @ 02:11 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Retently account, and from your other business tools.
NPS Retently Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Retently with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Retently?

We'd love to hear them! Just email us at hello@akitaapp.com.