Promoter.io is an online tool built to help companies measure loyalty and customer sentiment using the Net Promoter Score (NPS). Engage and learn from your customers by soliciting regular feedback. Capture actionable customer feedback to drive growth and retention.
Promoter.io features include:
- Responsive emails, cleanly designed in 27 different languages
- NPS or eNPS (Employee Net Promoter Score) options available
- Custom branding
- Segmented campaigns
- Drip or instant surveys
- API support
- Reporting such as NPS trends and feedback rates
Akita pulls in NPS scores and customer feedback from Promoter.io forming a key component of your 360-degree customer view.
Information We Request
When you connect Promoter.io with Akita, we automatically collect information on the following:
|Person||Every 6 hours|
|NPS Survey||Every 6 hours|
How to Connect Promoter.io and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select Promoter.io from the list of available integrations.
- Fill in the form to complete the connection. For this, you will need your API Key from your Promoter.io account.
- That's it – all done!
Your Promoter.io Customer Data in Akita
- Once connected, your Akita account will begin populating with your Promoter.io data.
NPS Survey SubmittedDETRACTOR - 5
- Comments I've seen a decline in the quality of service we've been getting lately.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Promoter.io account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
We'd love to show you Akita in more detail and answer any questions you have about integrating Promoter.io with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.