LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. LiveChat delivers real-time software and web analytics solutions for e-commerce sales and support teams. It provides simple communication between e-commerce owners and best prospects on their websites and to make the online sales process easier.
How to Connect LiveChat and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select LiveChat from the list of available integrations.
- Fill in the form to complete the connection. For this, you will need your Login (Email Address) and API Key from your LiveChat account.
- That's it – all done!
Your LiveChat Customer Data in Akita
- Once connected, your Akita account will begin populating with your LiveChat data.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your LiveChat account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
We'd love to show you Akita in more detail and answer any questions you have about integrating LiveChat with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.