Akita provides a Customer Success solution that works with LiveAgent

LiveAgent In Brief
Founded 2004
Founder(s) Viktor Zeman and Andrej Haršáni
Headquarters Valley Cottage, New York, USA
Price From $19 USD
Website Visit 
Company Profile

LiveAgent

LiveAgent is a multichannel helpdesk for businesses. LiveAgent is an integrated environment that enables their clients to answer emails, live chats, Facebook wall messages, Twitter, feedback, forum posts, voice calls, customer support tickets and monitor customer service.

QualityUnit, a software development, and technology company, was co-founded in 2004 by Viktor Zeman and Andrej Haršáni (and Maros Fric, who has since left the company). LiveAgent is a product by QualityUnit that launched in 2007. The company has offices located in Bratislava, Slovakia and Valley Cottage, New York, USA.

Product features:

  • Analytics
  • Mobile helpdesk
  • Multichannel helpdesk
  • LiveAgent API (Application Programming Interface) integration
  • Live chat and ticketing

LiveAgent clients include Lexmark, Huawei, Habrahabr, SolidTrust Pay and Shirtinator. LiveAgent integrates with Twitter, Facebook, Magento, Shopify, Joomla!, WordPress, Drupal, MailChimp, AWeber, GetResponse, and Highrise. LiveAgent supports iPhone, iPad, Android, Windows Phone and Blackberry mobile devices.

Pricing:

SaaS (Software as a Service) licenses:

  • Ticket for $19 per month and an additional agent seat for $9 per agent per month
  • Ticket+Chat for $29 per month and an additional agent seat for $14 per agent per month
  • All-inclusive for $39 per month and an additional agent seat for $19 per agent per month

All SaaS licenses include 3 agent seats and there is one-time branding fee of $199 for Ticket and Ticket+Chat plans. QualityUnit also offers a 14 day free trial of LIveAgent products.

Enterprise licenses:

  • Startup for $450 with 3 agents and an additional agent for $99
  • Business for $1199 with 10 agents and an additional agent for $99
  • Company for $2000 with 20 agents
Integration Results

Your LiveAgent Customer Data in Akita

  • Once connected, your Akita account will begin populating with your LiveAgent data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your LiveAgent account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating LiveAgent with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with LiveAgent?

We'd love to hear them! Just email us at hello@akitaapp.com.