Akita provides a Customer Success solution that works with Kayako

Kayako In Brief
Founded 2001
Founder(s) Varun Shoor
Headquarters Jalandhar, Punjab, India
Price From $24 USD
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Company Profile

Kayako

Kayako is a customer service software platform that also provides help desk and customer support (experience) software for their clients. The product features include a customer conversation inbox with email, live chat, web and phone, customer support and self service, support tickets with macros, notifications and custom fields, customer service, reports and tracking. Kayako also has a mobile application available for the iOS, Windows, Android and Blackberry operating platforms. Thousands of businesses use Kayako to connect with millions of customers worldwide. Kayako customers include SEGA, Toshiba Canada, Pearson, ICANN, Hitachi Europe, Expertus, NASDAQ, Intel, RSPCA, Princeton University and Samsung.

Kayako was founded by CEO, Varun Shoor, in 2001. The company headquarters are located in Jalandhar, Punjab, India and also has offices located in Gurgaon, India and London, UK. There are three subscriptions available for Kayako OnDemand, a cloud based solution, Case at $24 per agent per month billed annually or $29 billed monthly, Fusion at $39 per agent per month billed annually or $49 billed monthly and Engage at $24 per agent per month billed annually or $29 billed monthly. There are also subscriptions available for Kayako Download, the annual cost is based on the number of agents required and ranges from 5 to 50 agents, Case at $1,500-$14,400, Fusion at $2,000-$19,200 and Engage at $1,500-$14,400. The subscription cost for more than 50 agents is available on request. Kayako also offers a free 30 day trial of their products.

Integration Results

Your Kayako Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Kayako data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Kayako account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Kayako with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Kayako?

We'd love to hear them! Just email us at hello@akitaapp.com.