Kayako is a customer service software platform that also provides help desk and customer support (experience) software for their clients. The product features include a customer conversation inbox with email, live chat, web and phone, customer support and self service, support tickets with macros, notifications and custom fields, customer service, reports and tracking. Kayako also has a mobile application available for the iOS, Windows, Android and Blackberry operating platforms. Thousands of businesses use Kayako to connect with millions of customers worldwide. Kayako customers include SEGA, Toshiba Canada, Pearson, ICANN, Hitachi Europe, Expertus, NASDAQ, Intel, RSPCA, Princeton University and Samsung.
Kayako was founded by CEO, Varun Shoor, in 2001. The company headquarters are located in Jalandhar, Punjab, India and also has offices located in Gurgaon, India and London, UK. There are three subscriptions available for Kayako OnDemand, a cloud based solution, Case at $24 per agent per month billed annually or $29 billed monthly, Fusion at $39 per agent per month billed annually or $49 billed monthly and Engage at $24 per agent per month billed annually or $29 billed monthly. There are also subscriptions available for Kayako Download, the annual cost is based on the number of agents required and ranges from 5 to 50 agents, Case at $1,500-$14,400, Fusion at $2,000-$19,200 and Engage at $1,500-$14,400. The subscription cost for more than 50 agents is available on request. Kayako also offers a free 30 day trial of their products.
Your Kayako Customer Data in Akita
- Once connected, your Akita account will begin populating with your Kayako data.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Kayako account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
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