Akita provides a Customer Success solution that works with Intercom

This integration will be made available in an upcoming release — please contact sales@akitaapp.com for more details.
Intercom In Brief
Founded 2011
Founder(s) Eoghan McCabe, Des Traynor, Ciaran Lee, David Barrett
Headquarters San Francisco, California, United States
Price Plans from $49/mo
Website Visit 
Company Profile


Intercom is a customer messaging app for sales, marketing, and support, connected on one platform.

Some Features and Benefits:

  • The ability to manage conversations with leads and customers at scale.
  • Targeted messaging lets you get to the right people at the right time.
  • Multi-channel contact with email, push, and in-app messages triggered by time or behavior.
  • Reduce workload by creating a knowledge base for answering common queries.
Data Retrieved

Information We Request

When you connect Intercom with Akita, we automatically collect information on the following:

Conversation Every 6 hours
Data Adapter Every 24 hours
Organization Every 6 hours
Person Every 6 hours
User Every 6 hours
Connection Instructions

How to Connect Intercom and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Intercom from the list of available integrations.


  • Fill in the form to complete the connection. For this, you will need your App ID from your Intercom account.
App ID

  • That's it – all done!
Integration Results

Your Intercom Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Intercom data.
Bresler's Ice Cream
  • janet@nationallumber.com wrote... Hi, Just a quick question – are you planning to add "export to Excel" functionality to your reports section? Thanks, Janet.
Created on 25 October 2021 @ 06:18 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
  • Segment your accounts based on data from your Intercom account, and from your other business tools.
Renewal Intercom Within Within 30 Days 30 Days AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.


$72,900 MRR

CSM Insight Score
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Intercom with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Intercom?

We'd love to hear them! Just email us at hello@akitaapp.com.