Akita provides a Customer Success solution that works with Help Scout

Help Scout In Brief
Founded 2011
Founder(s) Nick Francis, Jared McDaniel and Denny Swindle
Headquarters Boston, Massachusetts, USA
Price From $0 USD
Website Visit 
Company Profile

Help Scout

Help Scout is a help desk cloud-based web application company. The company offers scaleable email customer service for businesses and teams. Help Scout features include time tracking, reports, docs, email integration and applications. Help Scout also offer software, ecommerce and online services. Help Scout has add-on features such as an auto-reply filter, voicemail, custom applications, webhooks and docs and also integrates with other applications for Customer Relationship Management (CRM), communication, marketing, ecommerce and invoicing, analytics, support and utilities. Among the applications that Help Scout integrates with are Google Apps, AgileCRM, Highrise, Campfire, MailChimp and Shopify. Help Scout provides customer service to thousands of businesses and amongst their customers are Reddit, Buffer and InVision. The company also provides training and support for their products.

Help Scout was co-founded by Nick Francis, Jared McDaniel and Denny Swindle in 2011. The concept for the company was first conceived in 2005 and Help Scout has since moved headquarters from Nashville, Tennessee to Boston, Massachusetts, USA, where the company took part in the TechStars startup accelerator. In 2011, Help Scout raised over $800,000 in seed funding from angel investors and donated $100,000 to Acumen, a non-profit organisation helping entrepreneurs to solve poverty. Help Scout has one subscription available, $15 per user per month that include unlimited mailboxes, email and storage, over 40 third party integrations, support and training, also additional docs is $25 per month. There is a also a free plan which includes 3 users, 1 mailbox and less features. Help Scout also offers a 15 day trial of their products.

Data Retrieved

Information We Request

When you connect Help Scout with Akita, we automatically collect information on the following:

User Every 6 hours
Conversation Every 6 hours
Connection Instructions

How to Connect Help Scout and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Help Scout from the list of available integrations.

Help Scout

  • Fill in the form to complete the connection. For this, you will need your API Key from your Help Scout account.
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your Help Scout Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Help Scout data.
Bresler's Ice Cream
  • janet@nationallumber.com wrote... Hi, Just a quick question – are you planning to add "export to Excel" functionality to your reports section? Thanks, Janet.
Created on 14 December 2018 @ 05:34 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Help Scout account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Help Scout with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Help Scout?

We'd love to hear them! Just email us at hello@akitaapp.com.