Super-charge Customer Success by Integrating Akita and Harvest

Akita's Harvest integration allows you to leverage your Harvest Customer, Project and Invoice data to deliver more value to your Customers.

Akita syncs your data from Harvest throughout the day so your Customer Success team is always up-to-date. You can use this data to:

View Harvest Project and Invoice data in Akita
Build Customer Segments based on Harvest data
Incorporate Harvest data into Customer Health Scores
Trigger Playbooks in response to Harvest data

Harvest In Brief
Founded	2006
Founder(s)	Danny Wen and Shawn Liu
Headquarters	New York City, NY, USA
Price	Plans from $12
Website	Visit

Data Integration

Give your Customer Success team instant access to Harvest data

Akita syncs your Harvest Clients, Contacts, Projects and Invoices multiple times per day. This insures that your Customer Success team knows if invoices have been paid and Projects are running smoothly.

Harvest-based Segments

Build always-up-to-date Customer Segments based on data from Harvest

Use data synced from Harvest to create a constantly updated Segment of your Accounts that also exist in Harvest or who have an updated Harvest invoice.

Health Scores

Incorporate your Harvest Project and Invoice data into Akita Health Scores

Are Invoices unpaid? Projects overdue? Tasks not yet completed? Use data gleaned from Harvest to enrich your Akita Customer Health Scores.

Playbook Triggers

Create powerful, no-code automations using Harvest data

Streamline your organization by triggering Akita Playbooks in response to data from Harvest. New Harvest Customer? Let Akita send a predefined message and then add a task for one of your Customer Success Managers to complete!

Data Retrieved

Information We Request

When you connect Harvest with Akita, we automatically collect information on the following:

Invoice	Every 6 hours
Organization	Every 6 hours
Person	Every 6 hours
Project	Every 6 hours
User	Every 6 hours

Connection Instructions

How to Connect Harvest and Akita

Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

Click the Connect Provider button.

Connect Provider

Select Harvest from the list of available integrations.

Harvest

Fill in the form to complete the connection. For this, you will need your Web Address from your Harvest account.

Web Address

https:// Web Address .harvestapp.com

Required

Submit

That's it – all done!

Integration Results

Your Harvest Customer Data in Akita

Once connected, your Akita account will begin populating with your Harvest data.

Bresler's Ice Cream

Invoice Created

Invoice Number A2D1234567
Amount 99
Currency USD
Date Issued 31 May 2023 @ 07:14 PM
Date Due 5 June 2023 @ 07:14 PM
Status Due

Created on 31 May 2023 @ 07:14 PM

This data will appear alongside all your other customer interactions for a 360° view.

Accounts

1762

NPS

-10

MRR

$689,420

Segment your accounts based on data from your Harvest account, and from your other business tools.

Renewal Harvest Within Within 30 Days 30 Days AND +

MRR Chargebee More Than > $1000 1K AND +

Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

Define lifecycle stages and make sure customers stay on track.

Onboarding

134 ACCOUNTS
$72,900 MRR

CSM Insight Score

Targets 216 / 392 Achieved

Tasks 382 / 588 Achieved

Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.

Get the Ball Rolling

Want to learn how Akita can save your Customer Success team time?

We'd love to show you Akita in more detail and answer any questions you have about integrating Harvest with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Have questions about how Akita Integrates with Harvest?

We'd love to hear them! Just email us at hello@akitaapp.com.