Akita provides a Customer Success solution that works with Google

Google In Brief
Founded 1998
Founders Larry Page and Sergey Brin
Headquarters Mountain View, California, USA
Price From $5 USD
Website Visit 
Company Profile

Google

Google Apps for Business is a web application company that produces a product suite that allows customers to communicate, store, create, and manage their web productivity. The company is based in Mountain View, California, and Rajen Sheth, a project manager for Google, is credited with creating Google Apps including Gmail, Chrome, Chromebooks, and Chrome OS (Operating System) for Business. Google Apps was launched in 2006. In late 2012, the standard, free edition was discontinued, and then in 2013, the free one user edition was discontinued.

Google Apps product suite includes:

  • Gmail
  • Hangouts
  • Calendars
  • Drive
  • Docs
  • Sheets

The product suite applications integrate with each other and also include slides, sites, admin, and vault. Google also provides the app store and 24/7 customer support. Google Apps Marketplace, where applications that integrate with Google Apps for Business can be purchased or obtained free of charge.

Google offers Google Apps for Business subscriptions on a monthly or yearly basis, starting from $5 plus tax. The Flexible Plan allows customers to add, and delete users at any time and is billed monthly, and the Annual Plan gives customers a discounted rate for the year but user deletion is charged, and customers are billed at $4.17 per user per month.The company offers Google Apps for non-profit organizations, and for education for free. Google also offers a free 30 day trial of Google Apps to help companies evaluate the product.

Data Retrieved

Information We Request

When you connect Google with Akita, we automatically collect information on the following:

Data Adapter Every 30 minutes
Connection Instructions

How to Connect Google and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Google from the list of available integrations.

Google

  • Click the link to begin the connection process.

Connect

  • Within Google follow the prompts to approve the Akita integration.
  • That's it – all done!
Integration Results

Your Google Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Google data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Google account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Google with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Google?

We'd love to hear them! Just email us at hello@akitaapp.com.