Akita provides a Customer Success solution that works with Freshdesk

Freshdesk In Brief
Founded 2010
Founder(s) Girish Mathrubootham and Shan Krishnasamy
Headquarters San Francisco, California, USA
Price From €0 EUR
Website Visit 
Company Profile

Freshdesk

Freshdesk is a SaaS (Software as a Service) company that provides customer support software. Freshdesk product features include a help desk, ticketing system, multi-channel support, self service, phone support, live chat, forums, product support, game mechanics. Freshdesk also offers a mobile application on the iOS and Android platforms. Freshdesk clients include Pearson Education, Goodreads to Hugo Boss and Sony Pictures Entertainment.

Freshdesk was co-founded by Girish Mathrubootham and Shan Krishnasamy in 2010. The company headquarters are located in San Francisco, California, USA and also has offices located in Chennai, India. There are five subscriptions available Sprout at €0 for up to 3 agents and €12 monthly then on, Blossom at €14 per agent per month billed annually or €16 monthly, Garden at €20 per agent per month billed annually or €25 monthly, Estate at €32 per agent per month billed annually or €40 monthly and Forest at €56 per agent per month billed annually or €62 monthly. There is also pricing available for educational institutions, social charities or NGOs (non-governmental organizations) on request. All subscription plans include 24 x 7 email support and 24 x 5 phone support. Freshdesk also offers a 30 day free trial on the Estate plan with unlimited agents.

Data Retrieved

Information We Request

When you connect Freshdesk with Akita, we automatically collect information on the following:

Organization Every 6 hours
Person Every 6 hours
Ticket Every 1 hour
User Every 6 hours
Survey Every 6 hours
Connection Instructions

How to Connect Freshdesk and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Freshdesk from the list of available integrations.

Freshdesk

  • Fill in the form to complete the connection. For this, you will need your API Key and Web Address from your Freshdesk account.
API Key
Required
https:// Web Address .freshdesk.com
Required

Submit
  • That's it – all done!
Integration Results

Your Freshdesk Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Freshdesk data.
Bresler's Ice Cream

Ticket Submitted

  • Source Web
  • Priority Medium
  • Status Open
  • Description Hello, I'm having problems adding a new user. Help! Thanks, Janet.
Created on 14 December 2018 @ 05:59 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Freshdesk account, and from your other business tools.
Ticket Freshdesk Status Status Open Open AND +
MRR Chargebee More Than > $1000 1K AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Freshdesk with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Freshdesk?

We'd love to hear them! Just email us at hello@akitaapp.com.