Drift is, according to them, the world’s first and only conversation-driven marketing and sales platform. Their mission is "to help every business on earth know, grow and amaze their customers." Instead of traditional platforms that rely on forms and follow-ups, Drift helps you convert visitors to leads in real-time using targeted messaging and chatbots.
- Live Chat
- Custom Greeting
- Chat Bots
- Chat Fallback Via Email
- Marketing Email
- Calendar Integration
- Conversation Reporting
- Advanced Revenue Reporting
Information We Request
When you connect Drift with Akita, we automatically collect information on the following:
|Person||Every 24 hours|
|User||Every 24 hours|
|Conversation||Every 24 hours|
|Message||Every 24 hours|
How to Connect Drift and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select Drift from the list of available integrations.
- Click the link to begin the connection process.
- Within Drift follow the prompts to approve the Akita integration.
- That's it – all done!
Your Drift Customer Data in Akita
- Once connected, your Akita account will begin populating with your Drift data.
- firstname.lastname@example.org wrote... Hi, Just a quick question – are you planning to add "export to Excel" functionality to your reports section? Thanks, Janet.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your Drift account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
We'd love to show you Akita in more detail and answer any questions you have about integrating Drift with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.