Akita provides a Customer Success solution that works with Drift

Drift In Brief
Founders David Cancel and Elias Torres
Founded 2014
Headquarters Boston, Massachusetts, United States
Price From $0 USD / mo
Website Visit 
Company Profile

Drift

Drift is, according to them, the world’s first and only conversation-driven marketing and sales platform. Their mission is "to help every business on earth know, grow and amaze their customers." Instead of traditional platforms that rely on forms and follow-ups, Drift helps you convert visitors to leads in real-time using targeted messaging and chatbots.

Features include:

  • Live Chat
  • Custom Greeting
  • Chat Bots
  • Chat Fallback Via Email
  • Marketing Email
  • Calendar Integration
  • Conversation Reporting
  • Advanced Revenue Reporting
Data Retrieved

Information We Request

When you connect Drift with Akita, we automatically collect information on the following:

Person Every 24 hours
User Every 24 hours
Conversation Every 24 hours
Message Every 24 hours
Connection Instructions

How to Connect Drift and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Drift from the list of available integrations.

Drift

  • Click the link to begin the connection process.

Connect

  • Within Drift follow the prompts to approve the Akita integration.
  • That's it – all done!
Integration Results

Your Drift Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Drift data.
Bresler's Ice Cream
  • janet@nationallumber.com wrote... Hi, Just a quick question – are you planning to add "export to Excel" functionality to your reports section? Thanks, Janet.
Created on 14 December 2018 @ 06:32 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Drift account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Drift with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with Drift?

We'd love to hear them! Just email us at hello@akitaapp.com.