Akita provides a Customer Success solution that works with Desk.com

Desk.com In Brief
Founded 2009
Founder(s) Alex Bard, Gary Benitt, Jeremy Suriel and Brad Birnbaum
Headquarters San Francisco, California, USA
Price From $3 USD
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Company Profile

Desk.com

Desk.com is an all-in-one customer service, and support application for businesses, and companies. Assistly Inc. was founded in 2009 by Alex Bard, Gary Benitt, Jeremy Suriel, and Brad Birnbaum. In 2011, Salesforce.com acquired Assistly, and the software application was renamed Desk.com in 2012. Salesforce.com is based in San Francisco, California, and was founded in 1999 by Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez.

Desk.com features include:

  • Universal inbox
  • Case management
  • Productivity tools
  • Business insights

The software has other features that include mobile support for the iOS, and Android operating systems, and integration with Salesforce, JIRA, and third-party applications.

Salesforce.com offers Desk.com subscription plans, pricing is based on per agent per month, starting from $3. There is also a fee applied for additional flex (part-time) agents on the plus plan. Salesforce.com also offers a free 14 day trial of Desk.com to help companies evaluate the product.

Integration Results

Your Desk.com Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Desk.com data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Desk.com account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Desk.com with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Desk.com?

We'd love to hear them! Just email us at hello@akitaapp.com.