Akita provides a Customer Success solution that works with Delighted

Delighted In Brief
Founded 2013
Founder(s) Mark Dodwell, Caleb Elston, Mike Gowen
Headquarters Palo Alto, California
Price Plans from $22/mo
Website Visit 
Company Profile

Delighted

Delighted provides easy-to-use tools for businesses to send and analyze Net Promoter Score® surveys. No technical knowledge required.

Some Features and Benefits:

  • Optimized for desktop, tablet, and mobile environments.
  • Use your own logo and branding.
  • Query customers directly in their email. No external links or complicated surveys!
  • Web and SMS surveys also available.
  • Highly customizable thank you message that encourages sharing and continued conversations.
Integration Benefits

Delighted works great with Akita!

Customer surveys are key to a successful "Voice of the Customer" program. By implementing Delighted, you can begin tracking NPS, CSAT and CES Survey results directly in Akita.

You can:

  • View survey results alongside customer data from your other business applications.
  • Integrate survey scores (NPS, CSAT, and CES) into your customer health score.
  • Track your Promoters and Detractors within Akita.
  • Create playbooks and tasks depending on the outcome of a survey.
  • Develop an advocacy program around your Promoters.
Data Retrieved

Information We Request

When you connect Delighted with Akita, we automatically collect information on the following:

NPS Survey Every 6 hours
Connection Instructions

How to Connect Delighted and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Delighted from the list of available integrations.

Delighted

  • Fill in the form to complete the connection. For this, you will need your API Key from your Delighted account.
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your Delighted Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Delighted data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 14 December 2018 @ 05:46 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Delighted account, and from your other business tools.
NPS Delighted Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Delighted with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Delighted?

We'd love to hear them! Just email us at hello@akitaapp.com.