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Customer Success Software that Integrates With Delighted

Delighted provides easy-to-use tools for businesses to send and analyze Net Promoter Score® surveys. No technical knowledge required.

Some Features and Benefits:

  • Optimized for desktop, tablet, and mobile environments.
  • Use your own logo and branding.
  • Query customers directly in their email. No external links or complicated surveys!
  • Web and SMS surveys also available.
  • Highly customizable thank you message that encourages sharing and continued conversations.

How to Connect Delighted and Akita

Step 1

Step 1

Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

Step 2

Step 2

Click the Connect Provider button.

Delighted

Step 3

Select Delighted from the list of available integrations.

step 4

Step 4

Fill in the form to complete the connection. For this, you will need your API Key from your Delighted account.That’s it – all done!

Your Delighted Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Delighted data.
  • This data will appear alongside all your other customer interactions for a 360° view.

  • Segment your accounts based on data from your Delighted account, and from your other business tools.

  • Define lifecycle stages and make sure customers stay on track.

  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.