Akita provides a Customer Success solution that works with CustomerThermometer

CustomerThermometer In Brief
Founded 2010
Founder(s) Lindsay Willott and Mark Copeman
Headquarters Bray, Berkshire, UK
Price From $29 USD
Website Visit 
Company Profile

CustomerThermometer

CustomerThermometer is a customer satisfaction survey solution that enables their clients' customers to answer surveys directly from their email inbox.

CustomerThermometer was co-founded by Lindsay Willott and Mark Copeman in 2010. The company headquarters are located in Bray, Berkshire, UK.

Product features:

  • Customer feedback
  • Email survey template
  • Customer questionnaires
  • Real time customer view monitoring
  • Email and embedded Thermometers
  • Email survey recipient lists
  • Blast sending

Blast sending is a connection between a Thermometer and a list to send emails immediately or in the future. The company also uses SSL (Secure Socket Layers) to protect their customers' data. CustomerThermometer customers include BT Conferencing, Sonos and the Australian Red Cross, and also has thousands of users worldwide. CustomerThermometer was featured in MyCustomer, The Telegraph and International Business Times. CustomerThermometer also integrates with other applications such as Zendesk, Salesforce.com, MailChimp, Desk, AWeber surveys, Outlook signatures and Gmail signature surveys.

Pricing:

  • Runner for $29 per month
  • Jumper for $49 per month
  • Flyer for $99 per month
  • Plus for $159 per month

Enterprise pricing:

  • Plus for $159 per month
  • Plus 1 for $259 per month
  • Plus 2 for $419 per month
  • Plus 3 for $699 per month.

Email Thermometers are sent by CustomerThermometer and are debited from a customer's credit balance every time a survey is sent and embedded Thermometers are sent by third party applications, i.e. Salesforce.com, and are only debited from a customer's credit balance when a survey is clicked. CustomerThermometer also offers a free account sign up that includes 10 free surveys.

Connection Instructions

How to Connect CustomerThermometer and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select CustomerThermometer from the list of available integrations.

CustomerThermometer

  • Fill in the form to complete the connection. For this, you will need your API Key from your CustomerThermometer account.
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your CustomerThermometer Customer Data in Akita

  • Once connected, your Akita account will begin populating with your CustomerThermometer data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your CustomerThermometer account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating CustomerThermometer with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with CustomerThermometer?

We'd love to hear them! Just email us at hello@akitaapp.com.