Akita provides a Customer Success solution that works with ClickDesk

ClickDesk In Brief
Founded 2011
Founder(s) Manohar Chapalamadugu
Headquarters Sunnyvale, California, USA
Price From $0 USD
Website Visit 
Company Profile

ClickDesk

ClickDesk is a cloud-based Web 2.0 live chat service for website owners and administrators.

ClickDesk was founded by Manohar Chapalamadugu, also current CEO at Agile CRM, in 2011. The company headquarters are located in Sunnyvale, California, USA and has offices located in the Philippines and India.

Product features:

  • Live chat
  • Voice (telephony) and video
  • Help desk
  • Ticket management
  • Live support for social media
  • Reports and graphs
  • Real time maps

ClickDesk is hosted in Amazon and Google cloud and there are backups located in Ireland and Singapore. ClickDesk integrates with a website's existing Instant Messaging (IM), Skype and Google Talk. ClickDesk also integrates with other applications such as WordPress, Joomla, Shopify, Google Apps and Tumblr.

Pricing:

Soho

  • Free at $0
  • Lite at $14.99 per month per agent
  • Pro at $24.99 per month per agent

Team

  • Professional at $44.99 per month for 4 agents
  • Growing Business at $124.99 per month for 8 agents
  • Enterprise at $349.99 per month for 15 agents

The cost for more agents is available on request from ClickDesk. There is also a 15% discount for one year and a 33% discount for two years.

Connection Instructions

How to Connect ClickDesk and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select ClickDesk from the list of available integrations.

ClickDesk

  • Fill in the form to complete the connection. For this, you will need your Username and API Key from your ClickDesk account.
Username
Required
API Key
Required

Submit
  • That's it – all done!
Integration Results

Your ClickDesk Customer Data in Akita

  • Once connected, your Akita account will begin populating with your ClickDesk data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your ClickDesk account, and from your other business tools.
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open AND +
NPS Delighted Less Than < 7 7

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating ClickDesk with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with ClickDesk?

We'd love to hear them! Just email us at hello@akitaapp.com.