Akita provides a Customer Success solution that works with Canny

Company Profile

Canny

Canny is an incredibly simple way for teams to stay on top of user feedback. Collect feature requests from inside your application or from other communication channels. Prioritise projects and plan your product roadmap by seeing what users want most. When you roll out a fix or new feature, your users are notified to close the feedback loop.

Some features and benefits:

  • Available on your website or mobile app.
  • Searchable, customer-facing request list with upvoting capabilities.
  • Tag your posts to keep requests organized.
  • Filtering and segmentation of requests via your administration page.
  • Users sent a status update via email once a request is marked as "In Progress" or "Complete".
Data Retrieved

Information We Request

When you connect Canny with Akita, we automatically collect information on the following:

Feature Request Every 12 hours
Connection Instructions

How to Connect Canny and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Canny from the list of available integrations.

Canny

  • Fill in the form to complete the connection. For this, you will need your API Key and Web Address from your Canny account.
API Key
Required
https:// Web Address .canny.io
Required

Submit
  • That's it – all done!
Integration Results

Your Canny Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Canny data.
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Canny account, and from your other business tools.
Feature Requests Canny Equals = 0 0 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Canny with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Canny?

We'd love to hear them! Just email us at hello@akitaapp.com.