Akita provides a Customer Success solution that works with Base

Base In Brief
Founded 2009
Founder(s) Uzi Shmilovici, Bart Kiszala and Pawel Niznik
Headquarters San Francisco, California, USA
Price From $15 USD
Website Visit 
Company Profile

Base

Base is a Customer Relationship Management (CRM) and intelligent sales productivity platform for businesses, enterprises, and organizations. Base utilizes big data, mobile, and computing, enabling sales teams to close deals and provides sales leaders with forecasting and sales pipeline insights.

Base CRM was co-founded in 2009 by Uzi Shmilovici, Bart Kiszala, and Pawel Niznik. The company headquarters are located in San Francisco, California, USA.

Product features:

  • Sales management
  • Customer management
  • Lead tracking
  • Mobile CRM
  • Reports and analytics
  • Base voice
  • Email automation

Base provides a mobile application for the iOS, Android, and Windows Phone operating systems. Base customers include TechCrunch, Forbes, VentureBeat, Gigaom, ReadWrite. Stryker, CBRE, IDEO, Expensify, and Aflac.

Data Retrieved

Information We Request

When you connect Base with Akita, we automatically collect information on the following:

Organization Every 6 hours
Person Every 6 hours
Task Every 6 hours
User Every 6 hours
Call Every 6 hours
Deal Every 6 hours
Note Every 6 hours
Connection Instructions

How to Connect Base and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select Base from the list of available integrations.

Base

  • Click the link to begin the connection process.

Connect

  • Within Base follow the prompts to approve the Akita integration.
  • That's it – all done!
Integration Results

Your Base Customer Data in Akita

  • Once connected, your Akita account will begin populating with your Base data.
Bresler's Ice Cream

Call Logged

  • Caller Name Lisa Abbott
  • Caller Number 212-867-5309
  • Target Name Chris Mahony
  • Target Number 212-321-4321
  • Duration 28 minutes
Created on 12 December 2018 @ 01:32 AM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your Base account, and from your other business tools.
Renewal Base Within Within 30 Days 30 Days AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating Base with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

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Have questions about how Akita Integrates with Base?

We'd love to hear them! Just email us at hello@akitaapp.com.