Akita provides a Customer Success solution that works with AskNicely

AskNicely In Brief
Founded 2014
Founders John Ballinger and Aaron Ward
Headquarters Auckland, New Zealand
Website Visit 
Company Profile

AskNicely

AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework. Collect and act on real-time customer feedback with AskNicely.

Features include:

  • Simple one-touch surveys delivered via mobile-friendly email or within your website, product or app.
  • Advanced reporting including leaderboards, text analytics, and time-based charting.
  • Real-time NPS® TV dashboard.
  • Two-way integrations with popular CRM, marketing, and support software.
Data Retrieved

Information We Request

When you connect AskNicely with Akita, we automatically collect information on the following:

NPS Survey Every 6 hours
Connection Instructions

How to Connect AskNicely and Akita

  • Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.

  • Click the Connect Provider button.

Connect Provider

  • Select AskNicely from the list of available integrations.

AskNicely

  • Fill in the form to complete the connection. For this, you will need your DOMAIN KEY and API KEY from your AskNicely account.
https:// DOMAIN KEY .asknice.ly
Required
API KEY
Required

Submit
  • That's it – all done!
Integration Results

Your AskNicely Customer Data in Akita

  • Once connected, your Akita account will begin populating with your AskNicely data.
Bresler's Ice Cream

NPS Survey Submitted

DETRACTOR - 5
  • Comments I've seen a decline in the quality of service we've been getting lately.
Created on 14 December 2018 @ 07:15 PM
  • This data will appear alongside all your other customer interactions for a 360° view.
Accounts
1762
NPS
-10
MRR
$689,420
  • Segment your accounts based on data from your AskNicely account, and from your other business tools.
NPS AskNicely Less Than < 7 7 AND +
MRR Chargebee More Than > $1000 1K AND +
Ticket Zendesk Status Status Open Open

128 Accounts Matched. Save as Segment

  • Define lifecycle stages and make sure customers stay on track.

Onboarding


134 ACCOUNTS
$72,900 MRR

CSM Insight Score
62
Targets 216 / 392 Achieved
Tasks 382 / 588 Achieved
  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
Get the Ball Rolling

First Steps

We'd love to show you Akita in more detail and answer any questions you have about integrating AskNicely with our Customer Success platform.

Fill in the form below to schedule a demo and get started with your Customer Success efforts.

Thank you for your interest in Akita!
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Have questions about how Akita Integrates with AskNicely?

We'd love to hear them! Just email us at hello@akitaapp.com.