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Customer Success Software that Integrates With AskNicely

AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework. Collect and act on real-time customer feedback with AskNicely.

Features include:

  • Simple one-touch surveys delivered via mobile-friendly email or within your website, product or app.
  • Advanced reporting including leaderboards, text analytics, and time-based charting.
  • Real-time NPS® TV dashboard.
  • Two-way integrations with popular CRM, marketing, and support software.

How to Connect AskNicely and Akita

Step 1

Step 1

Head to the Integrations section in Akita. You’ll find it under Settings (the cog icon ) in the left menu bar.

Step 2

Step 2

Click the Connect Provider button.

AskNicely

Step 3

Select AskNicely from the list of available integrations.

Step 4

Step 4

Fill in the form to complete the connection. For this, you will need your DOMAIN KEY and API KEY from your AskNicely account.That’s it – all done!

Your AskNicely Customer Data in Akita

  • Once connected, your Akita account will begin populating with your AskNicely data.
  • This data will appear alongside all your other customer interactions for a 360° view.

  • Segment your accounts based on data from your AskNicely account, and from your other business tools.

  • Define lifecycle stages and make sure customers stay on track.

  • Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.