AskNicely is a simple way to measure and improve customer happiness using the Net Promoter Score® (NPS) framework. Collect and act on real-time customer feedback with AskNicely.
- Simple one-touch surveys delivered via mobile-friendly email or within your website, product or app.
- Advanced reporting including leaderboards, text analytics, and time-based charting.
- Real-time NPS® TV dashboard.
- Two-way integrations with popular CRM, marketing, and support software.
Information We Request
When you connect AskNicely with Akita, we automatically collect information on the following:
|NPS Survey||Every 6 hours|
How to Connect AskNicely and Akita
- Head to the Integrations section in Akita. You'll find it under Settings (the cog icon ) in the left menu bar.
- Click the Connect Provider button.
- Select AskNicely from the list of available integrations.
- Fill in the form to complete the connection. For this, you will need your DOMAIN KEY and API KEY from your AskNicely account.
- That's it – all done!
Your AskNicely Customer Data in Akita
- Once connected, your Akita account will begin populating with your AskNicely data.
NPS Survey SubmittedDETRACTOR - 5
- Comments I've seen a decline in the quality of service we've been getting lately.
- This data will appear alongside all your other customer interactions for a 360° view.
- Segment your accounts based on data from your AskNicely account, and from your other business tools.
128 Accounts Matched. Save as Segment
- Define lifecycle stages and make sure customers stay on track.
- Build Customer Success playbooks, alerts, health scores and more — all using the wealth of data gathered from your integrations.
We'd love to show you Akita in more detail and answer any questions you have about integrating AskNicely with our Customer Success platform.
Fill in the form below to schedule a demo and get started with your Customer Success efforts.